Customer Support Specialist (Italian + English) remote

SkillMatch Solutions; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading customer support company is seeking a Customer Support Specialist fluent in Italian and English to work remotely from Poland. You will handle customer inquiries regarding pharmaceutical products and ensure high standards of service delivery. A Bachelor's or Master's degree in Medicine is mandatory, along with strong communication skills. The role offers a competitive salary of 7500 PLN monthly, a comprehensive benefits package, and opportunities for professional development.

Benefits

Private medical health care through Luxmed Group

MyBenefit cafeteria with vouchers

Relocation cost coverage

Opportunities for professional development

Qualifications

• Fluent in both Italian and English, spoken and written.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customers, handling inquiries and resolving issues related to pharmaceutical products.
• Provide accurate and timely information to customers via phone, email, and other communication channels.
• Collaborate effectively with internal teams to ensure swift resolution of customer concerns.

Skills

Fluent in Italian

Fluent in English

Strong communication skills

Problem-solving abilities

Interpersonal skills

Education

Bachelor's or Master's degree in Medicine or related field

Job description

Job Openings Customer Support Specialist (Italian + English) remote

About the job Customer Support Specialist (Italian + English) remote

Job Title: Customer Support Specialist (Italian + English)

Working model: remotely from Poland

Salary base: 7500 PLN monthly gross

Application Deadline: 23/09

Project Starting Date: 30/09

Language Requirements: Fluent in Italian and English

Role Overview: We are seeking a highly motivated Customer Support Specialist fluent in Italian and English to join our team in Szczecin. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and information regarding pharmaceutical products. This role is crucial in ensuring customer satisfaction and maintaining high standards of service delivery.

Key Responsibilities:

• Serve as the primary contact for customers, handling inquiries and resolving issues related to pharmaceutical products.
• Provide accurate and timely information to customers via phone, email, and other communication channels.
• Collaborate effectively with internal teams to ensure swift resolution of customer concerns.
• Maintain a high level of professionalism and empathy when interacting with customers.

Requirements:

• Bachelor's or Master's degree in Medicine or a related field is mandatory.
• Fluent in both Italian and English (spoken and written).
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in customer support or a similar role is advantageous.
• Excellent problem-solving abilities and attention to detail.
• Comfortable working Monday to Friday, between 8 am and 7 pm.
• Competitive salary and comprehensive benefits package.
• Relocation: Covered costs for tickets and Real Estate Agency fees.
• Private medical health care through Luxmed Group.
• MyBenefit cafeteria with vouchers for shopping, meals, Multisport Card, entertainment tickets, and more.
• Opportunities for professional development and training.
• Supportive and friendly working environment.
• Probation Period: The initial contract includes a probation period of 3 months.
• Contract Extension: After the probation period, the contract can be extended for 1 year, 18 months, or Permanent employment at the discretion of the Team Leader.

Application Process: To apply for this position, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. The application deadline is 23/09, and the project is scheduled to start on 30/09. We look forward to reviewing your application and potentially welcoming you to our team in Szczecin!