Customer Support Consultant - German Payroll Payroll · Katowice ·

SD Worx; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading European provider of Payroll & HR services is seeking a Customer Support Consultant in Katowice. This role involves supporting payroll customers and offering advice on complex payroll topics. The candidate should have proficiency in German, a commitment to customer satisfaction, and experience with payroll accounting. Attractive benefits include flexible working hours, private medical care, and opportunities for career growth.

Benefits

Private medical care (LuxMed)

Flexible working hours and remote work opportunities

Financial allowance for remote work

Learning opportunities and career growth

Annual bonus

Qualifications

• Very good German language skills.
• Good knowledge of payroll accounting for German customers.
• Experience in customer support with a focus on payroll topics.

Responsibilities

• Serve as the contact person for customers regarding payroll software.
• Advise and support customers on salary-related questions.
• Handle customer inquiries through a ticket system.
• Analyze payroll processes for product development.

Skills

German language skills

Customer satisfaction commitment

Analytical thinking

Communication skills

Tools

MS Office

Job description

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:
A Customer Support Consultant is responsible for supporting the payroll customers assigned to him/her and is the interface between customers, products and application management. This role is expected to have in-depth knowledge of payroll regulations, tax compliance and complex payroll scenarios.

What do we have to offer?

• Stable employment conditions: permanent employment contract (after a 3-month probation period)
  
• Flexible working hours and remote work opportunities
• Private medical care (LuxMed)
• MyBenefit Cafeteria system / Multisport card
• Lunch card (Edenred)
• Financial allowance for remote work
• Loans for employees
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Life insurance
• Holiday allowance
• Free language courses (during your working hours)
• Annual bonus
• Integration events
• Free parking spaces for employees
• Referral program
• PPK (Employee Capital Plans): 3.5% employer contribution
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

Which tasks can you expect?

• You are the contact person for our customers if they have application-related questions about our payroll software - Fidelis.
• Content-related advice and support for customers on salary-related topics
• Receiving and processing customer inquiries via our ticket system
• Analysis and preparation of payroll processes for product development
• Content advice and support for customers on topics relating to the use of the respective billing software
• Carrying out billing analyses, error research and evaluation of information, as well as the independent development of solution approaches
• Contact person for customers if they have technical questions about the software
• Analysis, preparation and description of program errors for product development
• Use of existing wage types according to customer specifications

What do you have to offer?

• Very good German language skills
• Good knowledge of payroll accounting for German customers
• Strong commitment to customer satisfaction
• Experienced use of common MS Office tools
• Strong communication skills and enjoyment of personal customer contact
• Analytical thinking and quick comprehension
• Knowledge in the public sector - nice to have

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.