Customer Support Agent

SIX; Warszawa; Hybrid; PLN 90,000 - 150,000; Full time

Job summary

SIX in Warsaw is seeking a hands-on professional to blend customer support with ownership of automation and AI-driven improvements in a hybrid role. You handle customer requests, identify opportunities to reduce manual work, and help teams adopt new AI agents and automation solutions to enhance the customer experience.

You will act as a key contributor to improve service quality while driving efficiency across support operations and related teams.

Qualifications

• 2+ years in customer support, service operations, process improvement, or similar environment.

Responsibilities

• Handle customer support requests with accuracy and professionalism.
• Identify recurring issues and opportunities for automation and AI-driven improvements.
• Own automation initiatives from idea to implementation to improve efficiency and customer experience.
• Drive adoption of new ways of working by turning ideas into everyday practice.

Skills

Customer support experience

AI solutions

Process improvement

Analytical thinking

Tools

Automation platforms

Job description

In this hybrid role, you combine hands-on customer support with ownership of automation and AI-driven improvements. You handle customer requests, identify opportunities to reduce manual work, and help teams adopt new AI agents and automation solutions. You act as a key contributor in improving customer experience while driving efficiency across support operations.

What You Will Do

In this hybrid role, you combine hands-on customer support with ownership of automation and AI-driven improvements. You handle customer requests, identify opportunities to reduce manual work, and help teams adopt new AI agents and automation solutions. You act as a key contributor in improving customer experience while driving efficiency across support operations.

• Handle customer support requests with accuracy, professionalism, and a customer-first mindset while ensuring proper categorization and data quality.
• Identify recurring issues, manual activities, and process inefficiencies, proactively recommending opportunities for automation and AI-driven improvements.
• Take ownership of automation initiatives from idea to implementation, designing practical solutions that improve efficiency, service quality, and customer experience.
• Drive adoption of new ways of working by working closely with the team to turn new ideas into everyday practice.

What You Bring

• 2+ years of experience in customer support, service operations, process improvement, or a similar customer-facing environment.
• Hands-on experience with AI solutions, automation platforms, workflow optimization, or related technologies.
• Proven ability to identify process improvement opportunities and translate them into practical automation initiatives.
• Experience driving automation or continuous improvement initiatives from concept through implementation.
• Strong analytical and problem-solving skills, with the ability to recognize patterns, optimize workflows, and improve customer experience.
• A proactive, self-driven mindset with a passion for innovation, automation, and continuous improvement.