Customer Success Manager | Drive Renewals & Growth

Granum; Polska; Hybrid; PLN 277,000 - 395,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Paid company holidays

Winter break Dec 24–Jan 1

Job summary

Granum is a leading software company serving landscapers and arborists across North America. We seek a Customer Success Manager to own client relationships post-implementation, using feedback and data to grow value and reduce churn.

You’ll drive renewals, expansions, and customer health insights, while collaborating with Sales, Product, and Marketing to enhance the LMN platform. You will travel for education events and partner activities, helping customers achieve their goals with a data-driven

Qualifications

• 2+ years in Management Consulting, Customer Success, Account Management, or related client-facing roles.
• Demonstrates executive presence and exceptional communication.
• Able to design processes and work with cross-functional teams.

Responsibilities

• Own renewals and expansions, coordinating with teams to generate opportunities.
• Monitor customer health metrics and identify churn risks requiring action.
• Audit adoption trends to simplify product experiences.
• Lead NPS program from start to finish and improve LMN experience.
• Represent customer voice in product, marketing, and sales discussions.
• Provide insights to help customers maximize platform value and growth.
• Act as advocate between customers and the company, managing accounts.
• Help develop SOPs for high ARR accounts to ensure engagement.
• Encourage feature adoption and participation in webinars/events.
• Travel to support education events, bootcamps, tradeshow and partner events.

Skills

Client-facing experience

Executive presence

Analytical skills

Cross-functional collaboration

Strong communication

Tools

Excel

Job description

Granum is a leading software company serving landscapers and arborists across North America. We seek a Customer Success Manager to own client relationships post-implementation, using feedback and data to grow value and reduce churn.

You’ll drive renewals, expansions, and customer health insights, while collaborating with Sales, Product, and Marketing to enhance the LMN platform. You will travel for education events and partner activities, helping customers achieve their goals with a data-driven