Customer Success Engineer: Developer-First Security (Poland)

Root; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Flexible hours

Job summary

Aikido Security in Poland is seeking a Customer Success Engineer to bridge customers and the platform, drive adoption, prevent churn, and resolve challenges. You will onboard new clients, deliver training, and share insights with the product team while addressing and resolving technical workflow issues.

Ideal candidates have senior experience in customer success or technical account management, with AppSec experience, strong debugging skills, and the ability to manage multiple priorities.

Qualifications

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done".
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

Responsibilities

• Engage with accounts at risk to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Skills

Customer success

Technical account management

AppSec experience

Debug workflows

Strong communication

English fluency

Job description

Aikido Security in Poland is seeking a Customer Success Engineer to bridge customers and the platform, drive adoption, prevent churn, and resolve challenges. You will onboard new clients, deliver training, and share insights with the product team while addressing and resolving technical workflow issues.

Ideal candidates have senior experience in customer success or technical account management, with AppSec experience, strong debugging skills, and the ability to manage multiple priorities.