Developer-First Security CSE — Drive Adoption & Cut Churn (Equity)

Aikido Security; Poland; On-site; PLN 150,000 - 230,000; Full time

Benefits offered by this job

Top-tier tech pay and equity

Flexibility in working hours

Job summary

Aikido Security in Poland is seeking a Customer Success Engineer to bridge customers and our platform, driving adoption, ensuring value realization, and protecting against churn. You’ll own onboarding, deployment, and training to help customers unlock the full potential of our security platform.

The role requires senior experience in customer success or technical account management, plus hands-on AppSec knowledge.

Qualifications

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" mindset.
• Comfortable working independently and managing multiple priorities.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Senior profile with prior experience in customer success, technical account management, or a similar role.

Skills

Senior experience

Customer success

Technical account management

AppSec

Job description

Aikido Security in Poland is seeking a Customer Success Engineer to bridge customers and our platform, driving adoption, ensuring value realization, and protecting against churn. You’ll own onboarding, deployment, and training to help customers unlock the full potential of our security platform.

The role requires senior experience in customer success or technical account management, plus hands-on AppSec knowledge.