Customer Success Engineer — AI-First Energy SaaS (Remote)

Mona Lee; Remote; PLN 60,000 - 80,000; Full time

Job summary

A technology company in Poland seeks a passionate Customer Success Engineer to bridge technology and valued B2B customers. You will address technical inquiries, resolve support tickets, and collaborate with teams to improve user experiences. Candidates should have at least two years in a technical support role within a B2B SaaS environment and familiarity with SQL and support tools. This role offers professional development, stock options, and fully remote work.

Benefits

Professional development courses

Stock options

Paid time off

Fully remote work

Qualifications

• Minimum of two years in an engineering or technical support role within a B2B SaaS environment.
• Proficiency in testing and monitoring tools.
• Basic knowledge of SQL and scripting languages for data analysis.

Responsibilities

• Serve as primary point of contact for B2B customers.
• Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets.
• Collaborate with engineering and product teams.

Skills

Technical support

SQL knowledge

Scripting languages (Python, Bash)

Using support ticketing systems

Tools

Postman

PostHog

CloudWatch

Zendesk

Jira

Job description

A technology company in Poland seeks a passionate Customer Success Engineer to bridge technology and valued B2B customers. You will address technical inquiries, resolve support tickets, and collaborate with teams to improve user experiences. Candidates should have at least two years in a technical support role within a B2B SaaS environment and familiarity with SQL and support tools. This role offers professional development, stock options, and fully remote work.