Customer Success Engineer

Experis ManpowerGroup Sp. z o.o.; Kraków; Remote; PLN 169,000 - 255,000; Full time

Job summary

A dynamic organization is seeking a Customer Success Engineer to enhance customer engagements and satisfaction. This fully remote role requires proven experience in customer success and technical support, along with strong technical skills in software applications like TypeScript and React. Candidates should possess excellent communication skills, a problem-solving mindset, and familiarity with CRM tools. Join the team to impact customer experiences significantly.

Benefits

Multisport Card

Life insurance

Private healthcare

PowerYou platform

Qualifications

• Proven experience in customer success or technical support.
• Strong understanding of software applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as primary contact for customers, ensuring needs are met.
• Provide technical support to help customers utilize products.
• Collaborate with teams to resolve customer issues.

Skills

Customer success experience

Technical support knowledge

TypeScript

React

Communication skills

Problem-solving

CRM tools familiarity

Job description

Join a dynamic organization that is committed to delivering exceptional customer experiences and driving success through innovative solutions. The company is recognized for its commitment to excellence and is seeking a Customer Success Engineer to enhance its customer engagement and satisfaction.

Responsibilities::

• Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded
• Provide technical support and guidance to customers, helping them to effectively utilize the company's products and services
• Collaborate with cross-functional teams to resolve customer issues and improve product offerings
• Conduct training sessions and workshops for customers to enhance their understanding and usage of products
• Gather customer feedback and insights to inform product development and service enhancements
• Monitor customer health metrics and proactively address potential issues
• Develop and maintain strong relationships with key stakeholders within customer organizations

Required Skills and Qualifications:

• Proven experience in customer success, technical support, or a related field
• Strong technical skills with a solid understanding of software applications and systems
• TypeScript, React, Basic development skills
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Problem-solving mindset with a proactive approach to addressing customer needs
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Familiarity with customer relationship management (CRM) tools and software
• Relevant certifications in customer success or technical support are a plus

Our offer:

• 100% remote
• Multisport Card
• Life insurance
• Private healthcare
• PowerYou platform

If you are passionate about customer success and eager to make a significant impact in a thriving organization, consider applying for this exciting opportunity. Join the team and contribute to shaping the future of customer engagement.