Customer Success and Digital Activation Specialist

Bayer; Warszawa; Hybrid; PLN 142,000 - 170,000; Full time

Benefits offered by this job

Supplementary medical services

Flexible benefits supporting leisure &

Life insurance

Pension plan

Home office allowance

Additional paid leave

Job summary

Bayer is seeking a Customer Success & Digital Activation Specialist in Poland to support Digital Farming Solutions users across EMEA and the local commercial organization. You will drive adoption, engagement and retention for tools like Climate FieldView and Magic Trap, while working with sales and commercial teams to deliver country digital roadmap priorities.

The role requires training customers, providing first-line technical assistance, and collaborating to optimize activation workflows.

Qualifications

• Bachelor's degree in Agri-Business or related discipline with interest in digital agriculture.
• Experience in agriculture, digital platforms, customer support or activation roles.
• Proficiency with Climate FieldView and Salesforce, plus CRM systems.

Responsibilities

• Enable activation and support of Bayer digital farming tools with customers remotely, in the field or at events.
• Provide training, guidance and best-practice recommendations to improve product usage and value realization.
• Support FieldView activation, data connectivity and activation workflows; document inquiries in Salesforce.
• Collaborate with sales and partners to drive adoption and maintain customer relationships.
• Track activation metrics and contribute to country adoption targets and roadmaps.

Skills

Customer success

Digital activation

Account management

CRM systems

Training

Communication

Analytical ability

Travel willingness

English fluency

Education

Bachelor's degree in Agri-Business

Tools

Climate FieldView

Salesforce

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Success and Digital Activation Specialist

As a Customer Success & Digital Activation Specialist, you support Digital Farming Solutions (DFS) users and customers across EMEA and the local commercial organization; the role combines customer success, digital activation and first-line support for tools such as Climate FieldView, Magic Trap and other digital agri-tools, helping drive adoption, engagement, satisfaction and retention while enabling Seeds and Crop Protection sales; you work closely with the Digital Business Manager and commercial teams to deliver country digital roadmap priorities, maximize customer value realization, and help bring productivity gains to farmers through digital solutions.

Your Tasks And Responsibilities

• Enable sales of the Bayer Crop Science core portfolio through activation and support of Bayer digital farming tools with customers remotely, in the field, at events and in meetings;
• Provide customer guidance, training, and best-practice recommendations to improve product usage and value realization;
• Support activation and engagement of FieldView and other DFS solutions, including equipment connectivity, data layers and relevant non‑connected features;
• Provide first-line technical assistance, manage escalations when required and document inquiries in Salesforce;
• Collect customer feedback and share actionable insights with product, portfolio and commercial teams to improve products, services and activation workflows;
• Build and maintain strong relationships with sales teams, dealers, partners and internal stakeholders to support lead handover and customer activation;
• Collaborate with EMEA Business Operations to ensure customer-facing teams have the tools, guidance and support needed for effective activation;
• Track activation, adoption and engagement metrics and contribute to achieving country adoption targets and roadmap priorities.

Who You Are

Bayer seeks an incumbent who possesses the following:

• Bachelor’s degree in Agri‑Business, Agronomy, Ag‑Sciences or a related discipline;
• Relevant experience in agriculture, digital agriculture platforms, customer support, account management or commercial activation;
• Strong understanding of the agricultural supply chain and key customer segments across Seeds and Crop Protection;
• Experience supporting, training or developing retailers, dealers or partner organizations to reach end users;
• Proficiency with digital farming tools (e.g., Climate FieldView), basic equipment connectivity troubleshooting and CRM systems such as Salesforce;
• Customer‑oriented mindset with strong interpersonal, verbal, written, phone and presentation skills, and strong organization, follow‑up and analytical capability to track activation metrics;
• Ability to work independently and collaboratively in a fast‑paced, matrixed environment, with willingness to travel within Poland and across EMEA as required;
• Native Polish and fluent English (written and spoken).

At Bayer, we are committed to transparency, equal pay for equal work or work of equal value, and objective reward practices.

The minimum gross monthly salary for this role is 14,000 PLN. The final salary will be determined based on objective factors such as professional experience, qualifications, scope of responsibility. This position is to be eligible for variable pay components, such as annual or performance‑based bonuses, awarded in accordance with the applicable employee group, role scope, and compensation structure.

In addition, Bayer offers a competitive and holistic benefits package, including:

• Supplementary medical services
• Flexible benefits supporting leisure and well‑being
• Life, accident, and disability insurance
• Employer‑supported pension plans
• Home office allowance to support hybrid or remote work
• Additional paid leave (if applicable)

Benefits may vary depending on role and employment conditions.

YOUR APPLICATION

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer offers the possibility of working in a hybrid model. We know how important work‑life balance is, so our employees can work from home, from the office or combine both work environments. The possibilities of using the hybrid model are each time discussed with the manager.

Bayer respects and applies the Whistleblower Act in Poland.

Location:

Poland : Mazowieckie : Warszawa

Division:

Crop Science

Reference Code:

882482