Customer Service Specialist with German

Talangeo; Kraków; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

A dynamic travel consultancy based in Poland is seeking a dedicated Customer Service Representative to communicate with travelers and assist with inquiries. The role requires at least 1 year in customer service, advanced German language skills, and a commitment to delivering exceptional service. This position offers flexible benefits and a hybrid work model.

Benefits

Flexible benefits

Wellbeing resources

Hybrid remote work

Permanent contract

Qualifications

• Minimum 1 year of hands-on customer service experience.
• Ability to handle post-sales inquiries, cancellations, and complaints.
• Experience supporting travelers during unforeseen challenges.

Responsibilities

• Communicate consistently with customers via phone and email.
• Provide travel consultation using the system.
• Implement enhancements to streamline processes.

Skills

Customer service experience

Problem-solving

Communication

Advanced proficiency in German (C1)

Proficiency in English (B2)

Job description

Are you passionate about helping others and looking for a rewarding career in customer service? We’re seeking dedicated and enthusiastic individuals to join teams in various locations and industries.

Whether you’re experienced or just starting out, we offer opportunities to grow and make a difference. If you excel at problem-solving, communication, and delivering exceptional service, we want to hear from you. Apply now to become a valued member of our dynamic and customer-focused team!

Key Responsibilities

• Consistent communication with customers via telephone and email on a daily basis.
• Providing travel consultation using the system.
• Supporting travelers in navigating unforeseen travel challenges.
• Handling post-sales customer inquiries, including cancellations and complaints.
• Implementing enhancements to streamline processes.

Qualifications for Success

• Proficient in customer service with hands-on experience. (min 1 year)
• Advanced proficiency in German (C1 level).
• Proficiency in English (B2 level).

Benefits

• Flexible benefits
• Hybrid remote work
• Permanent type of contract
• Wellbeing resources