Customer service specialist in the automotive industry of Volkswagen group with German

Concentrix CVG International Sp. z o.o.; Katowice; On-site; PLN 30,000 - 120,000; Full time

Job summary

A global customer service organization is seeking a Customer Service Specialist for the Volkswagen Group. The role involves responding to inquiries in German and English, maintaining customer documentation, and collaborating to enhance customer experience. Ideal candidates will have experience in customer service, strong communication skills, and a passion for the automotive industry. Benefits include comprehensive health coverage and opportunities for professional growth.

Benefits

Comprehensive benefits package

Paid training opportunities

Team-building events

Private medical care

Support for language classes

Life insurance

Remote work opportunities

Qualifications

• 1+ years of experience in call center or customer service, preferably in the automotive industry.
• C1 level in German and B2 in English for internal communication.
• Ability to stay composed and solution-focused with customers.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Maintain documentation of customer interactions in CRM.
• Collaborate to enhance customer experience.
• Stay updated on Volkswagen Group’s offerings.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Organizational skills

Creativity

Customer focus

Adaptability to new technologies

Job description

Customer service specialist in the automotive industry of Volkswagen group with German

Your responsibilities

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively

Our requirements

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in German.
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Optional

• Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
• Familiarity with CRM systems
• Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

What we offer

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Work in a modern office at Global Office Park, right in the heart of Katowice.
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities