Customer Service Specialist (German speaker)

Brown-Forman Australia Pty. Ltd.; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Equitable pay structure

Premium employee experience

Diverse workforce benefits

Job summary

A global premium spirits company in Warsaw is seeking a Customer Service Specialist fluent in English and advanced in German. The role involves providing professional customer care, managing orders, and collaborating with logistics and accounting teams. Ideal candidates have 1-2 years of experience in customer service, preferably in FMCG or similar fields, along with strong communication skills. A hybrid work model is offered.

Qualifications

• 1-2 years of relevant experience in customer service.
• Experience in international business environment.
• Prior experience in wine and spirits or FMCG industries.
• Ability to make decisions independently.

Responsibilities

• Provide reliable customer care from order to cash process.
• Respond to customer requests via email.
• Communicate with logistics regarding orders.
• Process and issue accurate customer invoices.
• Manage customer product allocation.

Skills

Fluent in English

Advanced German

Customer service experience

Communication skills

Problem-solving

Relationship building

Tools

SAP

Job description

Customer Service Specialist (German speaker)

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Meaningful Work From Day One

This position will provide reliable and professional customer care throughout the entire customer experience of order to cash process. This includes customer order review and acceptance , order management and monitoring, record management, processing invoices, as well as solving customer challenges with products delivery and inventory management.

The ideal candidate for this role will be an exceptional team player, a great communicator, and someone inclined to provide quality service to Brown Forman’s customers.

This is an office/hybrid role - 4 days a week at the Warsaw Office and 1 day home-office on Fridays.

What You Can Expect

• Be a single point of contact for dedicated business customers and distributors.
• Responding to customer requests and queries (mainly via email).
• Build strong relationships with external contacts of Brown-Forman’s customers.
• Communicating with logistics providers and supply chain partners concerning customer requests and order status inquiries.
• Working with the internal accounting team to ensure proper credit control.
• Assisting with the management of customer product allocation.
• Receive and process orders for customers through SAP.
• Evaluate and manage specific orders.
• EDI management & workflow (EDI exception failures).
• Process and issue accurate customer invoices, adhering to established timelines.
• Cooperate with Brown-Forman’s sales force, providing and exchanging information on customers, discounts, and stock situations.
• Tracking possible discrepancies regarding deliveries to customers and processing order corrections.
• Processing orders from internal customers for promotional requirements.
• Take an active role in solving any problems linked to the delivery of orders.
• New customer setup and maintenance in SAP.
• Responsible for all master data about customers and order management.
• Actively participate in ad hoc project work to improve Brown-Forman’s service to its customers.

What You Bring to the Table

• Minimum 1-2 years of relevant experience in customer service and/or in international business environment.
• Experience in successful related work within a changing environment.
• Demonstrated ability to make decisions independently based on logical assumptions and factual information.
• Prior experience in wine and spirits or FMCG industries.
• Experience working with a supply chain system, ideally SAP.
• Language Proficiency: fluent in English, both spoken and written. German at advanced level.

What Makes You Unique

• Superior communication skills (influencing, listening, presentations, written).
• Ability to build strong relationships at all levels with strong stakeholder awareness.
• Collaborative team player with conflict management skills.
• Tenacious and ability to tolerate stressful situations.
• Adaptable, flexible and resilient.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.