Customer Service Specialist

Brown-Forman Australia Pty. Ltd.; Warszawa; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Premium employee experience

Equitable pay structures

Diverse workforce benefits

Job summary

A leading premium spirits company is seeking a detail-oriented Customer Service Specialist in Warsaw, Poland. This role is pivotal in managing customer orders and ensuring a seamless order-to-cash cycle, requiring a minimum of 4 years of experience in customer service. The ideal candidate will be proficient in SAP ERP and Microsoft Office Suite, demonstrate strong problem-solving capabilities, and be fluent in English. The position offers a hybrid work model, with 4 days in the office and Fridays working from home.

Qualifications

• Minimum 4 years of relevant experience in customer service.
• Proficient in SAP ERP and operational support software.
• Fluent in English; other languages are a plus.

Responsibilities

• Manage customer orders and the order-to-cash cycle.
• Handle EDI of distributor purchase orders.
• Ensure compliance with customs and regulatory documentation.

Skills

Customer service experience

Strong technical aptitude with operational software

Language proficiency in English

Problem-solving abilities

Time management skills

Tools

SAP ERP

Microsoft Office Suite

Data analysis tools

Job description

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Meaningful Work From Day One

Are you a detail-oriented professional with a passion for customer service and supply chain management? Join our team as a Customer Service Specialist and play a crucial role in our operations!

The Customer Service Specialist has a pivotal role in ensuring the seamless and efficient processing of customer orders, overseeing the entire order-to-cash cycle with attention to details and accuracy.

This role develops and maintains strong relationships with customers through timely and clear communication, utilizing many tools such as SAP, Google suites and Microsoft office. Additionally, they proactively identify and resolve potential issues or conflicts that may arise during the order-to-cash cycle, escalating to management as needed.

This is an office/hybrid role (4 days a week at the Warsaw office, Fridays working from home)

What You Can Expect

• New Product Introduction: Manage the introduction of new products, including changes in configuration, innovation projects, and package or proof changes, ensuring a seamless order experience.
• EDI Management: Handle electronic data interchange (EDI) of distributor purchase orders, ensuring error‑free data transfer and timely setup of data tables.
• Compliance: Ensure orders comply with relevant requirements, including Letter of Credit, pricing, and established incoterms, avoiding delays and penalties.
• Customs Documentation: Coordinate and manage special customs documents for shipment clearance, ensuring compliance with US and foreign government regulations.
• Issue Resolution: Perform root cause analysis and troubleshoot order discrepancies, developing and implementing corrective action plans.
• Tax and Regulatory Compliance: Manage the reconciliation of government-required tax stamps and internal control reports, ensuring regulatory compliance.
• Process Improvement: Analyze order patterns and processes for assigned markets, identifying opportunities for improvements and executing changes to meet performance expectations.

What You Bring to the Table

• Minimum 4 years of relevant experience in customer service
• Experience in successful related work within a changing environment
• Demonstrated ability to make decisions independently based on logical assumptions and factual information
• Language Proficiency: fluent in English, both spoken and written. Any other language (e.g. french, german) will be a plus.
• Strong technical aptitude utilizing operational support software including but not limited to SAP ERP, SAP Material Management, data analysis, Microsoft Office Suite, Business Warehouse, Google, etc.
• Demonstrated ability to manage multiple projects.

What Makes You Unique

• 3-5 years of relevant experience in customer service
• Proven ability to build effective working relationships globally.
• Capable of handling confidential information with discretion.
• Strong quantitative and analytical skills.
• Excellent verbal and written communication skills.
• Effective problem‑solving abilities.
• Efficient time management in high‑stress environments.
• Proficient in SAP ERP, data analysis tools, and Microsoft Office Suite.
• Adaptable, flexible, and resilient.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.