Customer Service Specialist & Advisor

Nordea Bank Norge ASA; Łódź; On-site; PLN 70,000 - 100,000; Full time

Job summary

Nordea is seeking a Customer Service Specialist & Advisor to join the Documentary Credit Services PL Team 2 in Łódź. You will learn the document checking process, support payments, and help improve processes while coordinating with Nordic stakeholders.

Excellent English skills and a proactive, team-oriented attitude are essential, with hybrid work and opportunities to grow within a major Nordic bank.

Qualifications

• Fluent in English (B2+ level)
• Ability to provide Lean solutions and participate in Continuous Improvement
• Experience in Trade Finance or banking is a plus

Responsibilities

• Participate in comprehensive Letter of Credit training
• Check Letter of Credit documents per international rules
• Conduct compliance checks (sanctions screening, AML)
• Learn Letter of Credit payments process
• Enhance processes and quality to improve performance
• Collaborate with multiple Nordic stakeholders

Skills

English (B2+)

Lean solutions

Trade Finance experience

Job description

Select how often (in days) to receive an alert: Create Alert

Would you like to develop in the Trade Finance area? We are now looking for a Customer Service Specialist & Advisor to join Documentary Credit Services PL Team 1.

At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

Nordea is a place where traditions meet tomorrow. We’re not just a bank, we’rea tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Welcome to the Documentary Credit Services PL Team 2 team. We add value by delivering best possible quality to our customers. We are a part of Trade Finance Department responsible for the Letter of Credit products and we have recently expanded our process by handling payments. As Customer Service Specialist & Advisor you’ll play a valuable role in learning the document checking process, effecting payments, creating improvements, new solutions and collaborating with our Nordic stakeholders.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you’ll be doing

Main responsibilities in this role:

• Taking part in comprehensive Letter of Credit training
• Checking Letter of Credit documents according to international rules
• Checking compliance (sanctions screening, AML)
• Next step will be learning Letter of Credit payments process
• Enhancing the process and quality to improve process performance
• Working with multiple stakeholders in the Nordics

You’ll join a team of motivated, self-driven and talented people. The role is based in Łódź.

Who you are

Your background and skills include:

• Fluency in spoken and written English (at least B2+ level)
• Ability to provide Lean solutions and take an active part in Continuous Improvement
• Experience in Trade Finance area or banking would be an asset

It would be ideal if you also:

• Have an ability to work both independently and in a team environment
• Have a structured and disciplined way of working
• Are self-driven and have "can do" attitude

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Department: Customer service / Banking advisor