Customer Service Representative Swedish speaking

CHEP; Województwo mazowieckie; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

LuxMed Medical Insurance

Multisport Card

Transportation allowance 110 PLN net /

Employee Capital Plan

Employee Investment Plan

Job summary

CHEP is hiring a Customer Service Specialist to support Swedish and English-speaking customers from its Warsaw hybrid site. You will manage inquiries, onboard and maintain accounts, and collaborate with Sales, Operations, and Finance to deliver seamless solutions across Europe.

The role emphasizes data accuracy, multi-channel communication, and driving customer satisfaction through process improvements and digital tools.

Qualifications

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Deliver exceptional service by managing customer inquiries, requests, and issue resolution.
• Own customer interactions across multiple channels, ensuring timely and professional communication.
• Support customer onboarding, account maintenance, and service delivery activities.
• Maintain accurate customer and transactional data to ensure operational excellence.
• Partner with Sales, Operations, Supply Chain, and Finance teams to deliver seamless customer solutions.
• Act as a customer advocate, ensuring customer needs are effectively represented and addressed.
• Contribute to the transformation of Customer Service across Europe by identifying opportunities to simplify processes and improve service delivery.
• Support operational excellence, digital adoption, and best-practice sharing initiatives.
• Monitor service performance and help drive customer satisfaction, loyalty, and retention.
• Use customer feedback and insights to identify opportunities for improvement.

Skills

Customer service

Multi-channel support

Data accuracy

Communication skills

Problem solving

Swedish (Fluent)

English (Fluent)

CRM software

Digital tools familiarity

Tools

CRM software

Microsoft 365

Job description

Customer Service Specialist (Swedish & English speaking) Location: Warsaw | Hybrid

Join CHEP and help shape the future of Customer Service in Europe

At CHEP, we're transforming the way we serve our customers across Europe. As part of a new European Customer Service organization, you'll play a key role in delivering an outstanding customer experience while working in a fast-paced, international environment.

This is an exciting opportunity to join a global leader in sustainable supply chain solutions, collaborate with colleagues across Europe, and develop your career within a growing organization committed to innovation, operational excellence, and customer success.

What You'll Do

Customer Experience

• Deliver exceptional service by managing customer inquiries, requests, and issue resolution.
• Own customer interactions across multiple channels, ensuring timely and professional communication.

Customer Operations

• Support customer onboarding, account maintenance, and service delivery activities.
• Maintain accurate customer and transactional data to ensure operational excellence.
• Partner with Sales, Operations, Supply Chain, and Finance teams to deliver seamless customer solutions.
• Act as a customer advocate, ensuring customer needs are effectively represented and addressed.
• Contribute to the transformation of Customer Service across Europe by identifying opportunities to simplify processes and improve service delivery.
• Support operational excellence, digital adoption, and best-practice sharing initiatives.

Customer Success

• Monitor service performance and help drive customer satisfaction, loyalty, and retention.
• Use customer feedback and insights to identify opportunities for improvement.

What Makes You Successful

We're looking for someone who combines a passion for customer experience with strong organizational and problem‑solving skills.

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Preferred Experience

• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Experience supporting customers through multiple channels, including phone, email, and digital platforms.

Skills You’ll Bring

• Strong communication and relationship‑building skills.
• Attention to detail and data accuracy.
• Problem‑solving ability and sound judgment.
• Effective prioritization and time management.
• Collaboration and teamwork.
• Digital curiosity and confidence with technology.

Language Requirements

• Fluent Swedish (C1/C2)
• Additional European languages are an advantage

What we offer?

• Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two‑week holiday)
• LuxMed Medical Insurance
• Multisport Card
• Transportation allowance of 110 PLN net per month
• Employee Capital Plan
• Employee Investment Plan

Why Join CHEP?

• Be part of a major Customer Service transformation across Europe.
• Work in a collaborative and international environment.
• Gain exposure to customers and stakeholders across multiple European markets.
• Develop valuable skills in customer operations, process improvement, and digital tools.
• Access learning, career development, and internal mobility opportunities within a global organization.
• Contribute to a purpose-driven business helping build more efficient and sustainable supply chains.
• Support some of the world's most recognized retailers, manufacturers, and consumer goods brands.