Customer Service Executive (Swedish & English Speaker)

CHEP Polska Sp. z o.o.; Polska; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

LuxMed Medical Insurance

Multisport Card

Transportation allowance

Employee Capital Plan

Employee Investment Plan

3 days paid volunteering leave

2 extra annual leave days after a year

Job summary

CHEP Polska Sp. z o.o. is seeking a Dutch and English-speaking Customer Service Executive to join our European Customer Service team.

You will resolve inquiries, onboard new customers, and collaborate with Sales, Finance, and Operations to ensure a seamless, high-quality customer journey across Europe. This role offers a hybrid remote work model, exposure to multiple markets, and opportunities to develop skills in process improvement, data storytelling, and digital tools while delivering

Qualifications

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.
• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Experience supporting customers through multiple channels, including phone, email, and digital platforms.

Responsibilities

• Deliver exceptional service by managing customer inquiries, requests, and issue resolution across channels.
• Own customer interactions across multiple channels with timely communication.
• Support onboarding, account maintenance, and service delivery activities.
• Partner with Sales, Operations, Supply Chain, and Finance to deliver seamless customer solutions.
• Monitor service performance and drive customer satisfaction, loyalty, and retention.

Skills

Customer-first mindset

Strong communication

Relationship-building

Attention to detail

Problem-solving

Time management

Collaboration

Continuous improvement

Digital literacy

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description Bring Your Languages. Build Your Career. Make an Impact Across Europe.

At CHEP, we help move goods to more people, in more places, than any other organization on earth. Behind this success is a team of customer-focused professionals who deliver exceptional service every day. We're looking for a Dutch and English-speaking Customer Service Executive to join our European Customer Service team. If you enjoy solving problems, helping customers, working with digital tools, and collaborating in an international environment, this could be the perfect opportunity for you.

Key Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational efficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

What You’ll Do

• Customer Experience Deliver exceptional service by managing customer inquiries, requests, and issue resolution. Own customer interactions across multiple channels, ensuring timely and professional communication.
• Customer Operations Support customer onboarding, account maintenance, and service delivery activities. Maintain accurate customer and transactional data to ensure operational excellence.
• Collaboration Partner with Sales, Operations, Supply Chain, and Finance teams to deliver seamless customer solutions. Act as a customer advocate, ensuring customer needs are effectively represented and addressed.
• Continuous Improvement Contribute to the transformation of Customer Service across Europe by identifying opportunities to simplify processes and improve service delivery. Support operational excellence, digital adoption, and best-practice sharing initiatives.
• Customer Success Monitor service performance and help drive customer satisfaction, loyalty, and retention. Use customer feedback and insights to identify opportunities for improvement.

What Makes You Successful

We're looking for someone who combines a passion for customer experience with strong organizational and problem-solving skills.

Essential Experience

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Preferred Experience

• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Experience supporting customers through multiple channels, including phone, email, and digital platforms.

Skills You’ll Bring

• Customer-first mindset.
• Strong communication and relationship-building skills.
• Attention to detail and data accuracy.
• Problem-solving ability and sound judgment.
• Effective prioritization and time management.
• Collaboration and teamwork.
• Continuous improvement mindset.
• Digital curiosity and confidence with technology.

Language Requirements

• Fluent Swedish (C1/C2)
• Fluent English (C1/C2)
• Additional European languages are an advantage

What we offer?

• Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
• LuxMed Medical Insurance
• Multisport Card
• Transportation allowance of 110 PLN net per month
• Employee Capital Plan
• Employee Investment Plan

Why Join CHEP?

• Be part of a major Customer Service transformation across Europe.
• Work in a collaborative and international environment.
• Gain exposure to customers and stakeholders across multiple European markets.
• Develop valuable skills in customer operations, process improvement, and digital tools.
• Access learning, career development, and internal mobility opportunities within a global organization.
• Contribute to a purpose-driven business helping build more efficient and sustainable supply chains.
• Support some of the world's most recognized retailers, manufacturers, and consumer goods brands.
• Together, we can create better supply chains, better businesses, and a better future.

Remote Type Hybrid Remote

Skills to succeed in the role Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

Skills to succeed in the role

• Adaptability
• Building Rapport
• Commercial Sustainability
• Continuous Process Improvement
• Customer Experience (CX)
• Customer Support
• Data Storytelling
• Empathy
• Experimenting
• Our Business
• Problem Resolution
• Sales Communications
• Taking Ownership
• Teamwork
• Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.