Customer Service Rep/Agent with Danish

Randstad Polska Sp. z o.o.; Poznań; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based bonus

Private medical care

Lunch vouchers

Multisport card

Co-financing for training

Life insurance

Day on u

Job summary

Randstad Polska Sp. z o.o. is hiring for a customer service role acting as the first contact for customers.

You will process orders, resolve escalations, and provide advanced product information while collaborating with Sales, Finance, LSCM, IT, and Marketing. A hybrid model follows a 3-month onboarding period, with 3 days remote and 2 days in the office. The ideal candidate has Danish C1, English B2, and strong communication skills, plus experience in customer service.

Qualifications

• No specific degree required; experience in customer service preferred.
• Previous experience in customer service is an advantage.
• Strong communication and problem-solving skills.
• Able to work across departments and manage complex issues.

Responsibilities

• Record and process orders and coordinate with internal teams.
• Respond promptly to escalated customer issues and ensure resolution.
• Be the first point of contact for customer queries and complaints.
• Provide advanced product information and support fitment inquiries.
• Follow sales dynamics to provide tailored customer suggestions.
• Build customer relationships and collaborate to improve processes.
• Participate in regional meetings and share stakeholder feedback.

Skills

SAP knowledge

Basic Excel

Freshdesk

Salesforce

ERP systems

Power BI

Education

No specific degree required

Tools

Freshdesk

Salesforce

ERP systems

Power BI

Job description

What will your tasks involve?

You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.

Responsibilities:

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

What we expect from you?

Education, Master, other certification:

• No specific degree required; experience in customer service preferred

Experience:

• Previous experience in customer service roles is an advantage

Technical Skills:

• SAP knowledge
• Basic Excel skills
• Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
• Ability to navigate data and use Power BI for insights

Languages Skills:

• Danish C1
• English B2

Soft/Behavioral Skills:

• Strong communication and problem-solving skills
• Customer focus and ability to manage complex issues
• Collaborative mindset and ability to work across departments
• Goal-oriented and proactive approach
• Ability to prioritize and manage multiple tasks
• Resilience in handling challenging customer situations

What you can expect from us?

• stable employment- employment based on apermanent employment contract

• hybrid model- enjoy flexibility with3 days remote workand 2 days in the office (hybrid work model after a 3-month onboarding period)

• attractive financials- competitive salary, plus aperformance-based semi-annual bonus

• real growth potential- dynamic career development and vast opportunities within our newly established company structures

• our benefit package:

• • additional day off - "day on u" - an extra day off for you to take care of your health and do preventive examinations.
  • co-financing for training & studies- support for your professional development through co-financing of studies, courses, and workshops (after 1 year of working)
  • lunch vouchers- a regular salary supplement in the form of lunch vouchers
  • life insurance- protection for you, with the option to extend coverage to your spouse and adult children
  • private medical care- access to wide-range medical packages, with costs partially covered by the employer
  • multisport card- access to sports facilities for you and your loved ones (spouses, children, or partners)
  • mybenefit cafeteria system- employer-funded points on a platform that you can exchange for attractions, vouchers, or training
  • tire discounts- preferential terms for purchasing car, motorcycle, or bicycle tires after one year of work
  • jubilee awards- special recognition for your seniority after 5, 10, 15, and 20 years of servic

...and that’s not all! We have many more exciting perks and surprises waiting for you to discover!

this job offer is intended for people over 18 years of age