Customer Service Professional with Japanese

Sitel; Remote; PLN 180,000 - 240,000; Full time

Job summary

A leading outsourcing company is seeking a Customer Service Specialist fluent in Japanese and English to work from home in Poland. The role requires achieving email quality scores, maintaining customer information accuracy, and troubleshooting technical issues. Ideal candidates will be motivated, reliable, and have some experience in customer service. Benefits include competitive salary, co-financing for glasses, holiday vouchers, and private insurance. Join a dynamic team and develop your skills!

Benefits

Private Medicover insurance

Multisport card

Employee referral program

Holiday vouchers

Qualifications

• Dependable and reliable, able to perform duties with minimal supervision.
• Motivated and enthusiastic personality.
• Experience in customer service is a plus.

Responsibilities

• Achieve email quality score goals for client satisfaction.
• Maintain accuracy and security of customer information.
• Investigate and troubleshoot hardware/software issues.
• Complete daily tasks efficiently.

Skills

Proficiency in Japanese (C1)

Proficiency in English (B2)

Technology skills with MS Office

Attention to detail

Job description

About Us

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Customer Service Specialist with Japanese

w@h in Poland

Your daily tasks:

• Consistently achieve email quality score goals to meet client and customer satisfaction goals.
• Maintain accuracy and security of customer information on the database;
• Following company policies and procedures, ensuring quality;
• Performing daily tasks in an efficient and timely manner;
• Investigate, troubleshoot, and diagnose hardware and software technical issues;
• Stay up to date with process changes and product updates;
• To complete daily tasks as allocated in an efficient and timely manner.

Requirements

• Language: Proficiency in Japanese (C1) and English (B2)
• Experience: Cool if you have experience in customer service;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up).

Advantages will be

• Ability to prioritize and plan;
• Independence AND ability to work with minimal supervision;
• Ability to solve problems;
• Attention to detail;
• Soft skills.

Working conditions

• Type of contract you choose yourself (freelance contract for students or employment contract);
• Basic salary + bonuses;Work from home across Poland
• Working hours 8am-6pm Moday-Sunday (5 days 8 hours each day)
• Salary: 8800-10100PLN/month

What else should you know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
• We offer private Medicover privacy insurance;
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
• Professional development through training and cross-location cooperation at the international level.

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.