Customer Service Manager

Sandvik; Katowice; Hybrid; PLN 211,000 - 296,000; Full time

Job summary

A global high-tech engineering group is seeking a Customer Service Manager in Katowice, Poland. This role requires leadership of a customer service team to ensure exceptional service for international markets. The ideal candidate will have a strong customer service background, leadership capabilities, and excellent communication skills in English, with additional language proficiency in Spanish or Arabic preferred. This position offers a hybrid work model with opportunities for continuous improvement and innovation.

Qualifications

• Proactive and people-focused leader with experience in Customer Service or Sales Support.
• Ability to lead high-performing teams and drive results.
• Experience in managing Customer Service activities.

Responsibilities

• Lead a customer service team to provide world-class experience.
• Drive continuous improvement and encourage innovation among team.
• Manage local KPI’s aligned with Customer Services objectives.

Skills

Leadership

Customer service

Communication skills

Coaching

Strategic thinking

Fluency in English

Fluency in Spanish or Arabic

Tools

SAP

Job description

PleaseCustomer Service Manager page is loaded## Customer Service Managerremote type: Hybridlocations: Poland, Katowicetime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 10, 2025 (14 days left to apply)job requisition id: R0085799**Job Description**At Sandvik Coromant, our expertise is built on a deep understanding of the manufacturing industry, paired with a forward-looking mindset. With a strong focus on customer experience, innovation, and operational excellence, we are constantly evolving to meet the demands of tomorrow. To strengthen our sales operations and elevate our customer experience, we are now looking for a Customer Service Manager to support Spain, Portugal, Middle East and African markets. **Your Mission** In this position, your overall mission is to lead a customer service team to provide world-class customer experience to both internal and external clients. From an internal perspective, you are the key point of contact for the supported markets, with direct exposure and active involvement in the relevant Cluster’s management team, ensuring strong collaboration and alignment with business priorities. You are driving the development of your team, stimulating and encouraging an environment in which continuous improvement, customer experience and innovation are sought and nurtured. You coach and clarify ways of working and process improvements to your direct reports, ensuring a proper change management approach. You are operational, securing hands-on management of Customer Service activities, looking for efficiency and effectiveness. You also drive, communicate and follow up on local KPI’s aligned with Customer Services objectives and the SA Operations purposes, and set bonus targets accordingly. You have full responsibility in people management, including the Annual Performance Management and Development Review processes. **Your profile** We’re looking for a proactive and people-focused leader with solid experience in Customer Service or Sales Support, preferably in an international and matrix environment. You have a proven ability (or strong potential) to lead high-performing teams and drive results through coaching, clear direction, and engagement. You lead in alignment with the Sandvik Leadership Model, demonstrating a strong commitment to our Core Values and leadership capabilities. You create an inclusive environment, act with integrity, and foster a culture of continuous learning, psychological safety, collaboration, and innovation. You bring excellent communication skills in English, and you're preferably fluent either in Spanish or Arabic, with a strong ability to collaborate across functions and cultures. Experience supporting export markets are beneficial but not a must have.You're experienced in SAP, and you’re confident in promoting the use of digital tools and platforms across your team. You combine strategic thinking with hands-on execution, and your natural curiosity and growth mindset make you a driver of change and improvement. We place great value on your personal qualities – you are inclusive, open-minded, and results-oriented, always striving to bring out the best in others while delivering tangible business outcomes. At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you!Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions