Customer Service Executive (Latvian or Lithuanian & English Speaker)

CHEP Polska Sp. z o.o.; Polska; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

LuxMed Medical Insurance

Multisport Card

Transport allowance 110 PLN net per月

Job summary

CHEP Polska Sp. z o.o. in Warsaw is seeking a Dutch and English-speaking Customer Service Executive to join our European team. You will handle inquiries, onboard customers, and collaborate with Sales, Finance and Operations to ensure a seamless cross-border experience.

We offer a hybrid work model, attractive base salary with annual bonus and benefits, LuxMed, Multisport and a monthly transportation allowance. Fluency in Dutch and English, plus customer-service experience, are valued.

Qualifications

• Experience in Customer Service or Customer Operations.
• Ability to follow defined processes and SLAs.
• Proficiency with business systems and digital tools.
• Capacity to manage multiple priorities.

Responsibilities

• Deliver exceptional service by handling inquiries and issue resolution.
• Onboard new customers and maintain accurate data.
• Collaborate with Sales, Operations and Finance.
• Monitor performance metrics and drive improvements.

Skills

Customer-first mindset

Strong communication

Problem-solving

Attention to detail

Teamwork

Digital tools proficiency

Tools

CRM systems

Data management tools

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Bring Your Languages. Build Your Career. Make an Impact Across Europe.

At CHEP, we help move goods to more people, in more places than any other organization on earth. Behind this success is a team of customer-focused professionals who deliver exceptional service every day. We’re looking for a Dutch and English-speaking Customer Service Executive to join our European Customer Service team. If you enjoy solving problems, helping customers, working with digital tools, and collaborating in an international environment, this could be the perfect opportunity for you.

Key Responsibilities May Include:

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

Customer Service Specialist (Latvian or Lithuanian & English speaking) Location: Warsaw | Hybrid

Join CHEP and help shape the future of Customer Service in Europe. At CHEP, we’re transforming the way we serve our customers across Europe. As part of a new European Customer Service organization, you’ll play a key role in delivering an outstanding customer experience while working in a fast-paced, international environment. This is an exciting opportunity to join a global leader in sustainable supply chain solutions, collaborate with colleagues across Europe, and develop your career within a growing organization committed to innovation, operational excellence, and customer success.

What You’ll Do

Customer Experience

• Deliver exceptional service by managing customer inquiries, requests, and issue resolution.
• Own customer interactions across multiple channels, ensuring timely and professional communication.

Customer Operations

• Support customer onboarding, account maintenance, and service delivery activities.
• Maintain accurate customer and transactional data to ensure operational excellence.

Collaboration

• Partner with Sales, Operations, Supply Chain, and Finance teams to deliver seamless customer solutions.
• Act as a customer advocate, ensuring customer needs are effectively represented and addressed.

Continuous Improvement

• Contribute to the transformation of Customer Service across Europe by identifying opportunities to simplify processes and improve service delivery.
• Support operational excellence, digital adoption, and best-practice sharing initiatives.

Customer Success

• Monitor service performance and help drive customer satisfaction, loyalty, and retention.
• Use customer feedback and insights to identify opportunities for improvement.

What Makes You Successful

We’re looking for someone who combines a passion for customer experience with strong organizational and problem-solving skills.

Essential Experience

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Experience working within defined processes and service standards.
• Confidence using business systems, digital tools, and technology platforms.
• Ability to manage multiple priorities in a dynamic environment.

Preferred Experience

• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Experience supporting customers through multiple channels, including phone, email, and digital platforms.

Skills You’ll Bring

• Customer-first mindset.
• Strong communication and relationship-building skills.
• Attention to detail and data accuracy.
• Problem-solving ability and sound judgment.
• Effective prioritization and time management.
• Collaboration and teamwork.
• Continuous improvement mindset.
• Digital curiosity and confidence with technology.

Language Requirements

• Fluent Latvian or Lithuanian (C1/C2)
• Fluent English (C1/C2)
• Additional European languages are an advantage

What we offer?

• Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
• LuxMed Medical Insurance
• Multisport Card
• Transportation allowance of 110 PLN net per month
• Employee Capital Plan
• Employee Investment Plan

Why Join CHEP?

• Be part of a major Customer Service transformation across Europe.
• Work in a collaborative and international environment.
• Gain exposure to customers and stakeholders across multiple European markets.
• Develop valuable skills in customer operations, process improvement, and digital tools.
• Access learning, career development, and internal mobility opportunities within a global organization.
• Contribute to a purpose-driven business helping build more efficient and sustainable supply chains.
• Support some of the world’s most recognized retailers, manufacturers, and consumer goods brands.
• Together, we can create better supply chains, better businesses, and a better future.

Remote Type Hybrid Remote

Skills to succeed in the role Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model, for available positions.