Customer Service Engineer

PerkinElmer; Województwo małopolskie; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

MyBenefit Cafeteria

Multisport Card

Social Fund Subsidies

Home Office allowance

Tuition reimbursement

Referral awards

Career development opportunities

Birthday leave and extra vacation days

Job summary

PerkinElmer is seeking an on-site OneSource Customer Service Engineer to support the Polpharma site in Poland. You will install, maintain, repair, and qualify analytical instruments while ensuring GMP compliance and data integrity.

The role emphasizes hands-on service, documentation discipline, and collaboration with stakeholders to maximize uptime and customer satisfaction. Travel and driving are required as needed.

Qualifications

• Bachelor’s degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or related field, plus 3 years’ field-service/technical‑service experience OR 5+ years with a relevant technical qualification.
• Fluent Polish and good working English, both written and spoken.
• Valid category B driving licence and willingness to travel for site/region.
• Legal right to work in Poland.
• Solid MS Office skills and experience with service-management and documentation systems.
• Preferred: GMP/pharma lab experience; familiarity with chromatography data systems (CDS) and instrument-control software; chromatography knowledge (LC/GC).

Responsibilities

• Install, commission, and perform preventive/corrective maintenance and qualification of multi-vendor lab instrumentation on-site at Polpharma.
• Coordinate and schedule on-site service activities, ensuring delivery to OneSource and customer quality standards.
• Manage the full OneSource service scope, including instrument repair.
• Maintain GMP‑compliant documentation and records at the correct revision level.
• Deliver on-site user training on defined product groups.
• Manage on-site spare-parts inventory and tools with high accuracy; ensure test equipment calibration timelines.
• Provide timely status updates on service tickets and log Field Service Reports.
• Complete all administrative reporting on time.
• Raise quality notifications and identify opportunities to improve product quality and workflows.
• Support health, safety, security, and compliance requirements and contribute to SLAs.
• Identify and flag billable services and upgrades to the OneSource account team.

Skills

Troubleshooting

GMP knowledge

Documentation

Communication

Autonomy

Education

Bachelor's degree or diploma in Electronics/EE/Mechatronics/Chemistry

Technical qualification with 5+ years experience on instruments

Tools

MS Office

Service-management software

CDS familiarity

Job description

The OneSource Customer Service Engineer is embedded on-site at our client Polpharma in Poland, supporting the PerkinElmer OneSource Enterprise program. Acting as PerkinElmer’s on-site ambassador, the Engineer safeguards the reliability, performance, and regulatory compliance of a diverse, multi-vendor fleet of analytical and laboratory instrumentation. The role combines hands-on instrument service – installation, maintenance, repair, and qualification – with the documentation and data-integrity discipline required in a GMP-regulated pharmaceutical environment, with the goal of maximizing laboratory uptime and customer satisfaction.

Responsibilities

• Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site.
• Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards.
• Manage the full OneSource service scope for the site, including instrument repair.
• Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level.
• Deliver on-site user familiarization and training on defined product groups.
• Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines.
• Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system.
• Complete all administrative reporting on time.
• Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows.
• Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs.
• Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team.

Critical Skills

• Strong hands‑on troubleshooting across multi‑vendor laboratory instrumentation (e.g., HPLC/UHPLC, GC).
• Working knowledge of GMP‑regulated pharmaceutical laboratory operations, qualification lifecycles, and data‑integrity requirements.
• Disciplined documentation and QMS adherence, with high accuracy and accountability.
• Customer‑focused mindset with clear, professional written and verbal communication with stakeholders at all levels.
• High degree of autonomy, ownership, and rigor, combined with a collaborative team spirit.

Basic Qualifications:

• Bachelor’s degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years’ experience in a field‑service or technical‑service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years’ experience servicing or using analytical instrumentation.
• Fluent Polish (professional working proficiency) and good working English, both written and spoken.
• Valid category B driving licence and willingness to travel as required by the customer site and region.
• Legal right to work in Poland.
• Solid MS Office skills and confidence working with service‑management and documentation systems.
• Preferred Qualifications:
• Experience gained in a GMP or pharmaceutical laboratory environment.
• Familiarity with chromatography data systems (CDS) and instrument‑control software, and with data‑integrity best practices.
• Depth in chromatography (LC/GC)

What We Offer

• Private healthcare including dental care
• Life and long‑term disability insurance,
• MyBenefit Cafeteria system,
• Multisport Card,
• Social Fund Subsidies,
• Home Office allowance,
• Tuition reimbursement,
• Referral awards,
• Internal career development opportunities in multiple business areas,
• Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.