Customer Service Engineer

PerkinElmer; Polska; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Disability insurance

Cafeteria system

Multisport card

Home office allowance

Tuition reimbursement

Referral awards

Career development opportunities

Birthday leave

Additional vacation days

Job summary

PerkinElmer is seeking a Customer Service Engineer embedded on-site at Polpharma in Poland to support the OneSource Enterprise program. You will install, maintain, repair, and qualify analytical instruments across multi-vendor fleets, ensuring GMP compliance and high uptime.

You will coordinate on-site activities, manage service scope for the site, and deliver user training while maintaining meticulous documentation and data integrity. A driving licence and willingness to travel are required.

Qualifications

• Bachelor's degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or related field with 3+ years field-service experience on analytical instrumentation OR technical qualification with 5+ years’ experience.
• Fluent Polish (professional working proficiency) and good working English, both spoken and written.
• Valid category B driving licence and willingness to travel as required by customer site/region.
• Legal right to work in Poland.

Responsibilities

• Install, commission, and perform preventive/corrective maintenance and qualification of multi-vendor instrumentation on-site at Polpharma.
• Coordinate and schedule on-site service activities to meet OneSource and customer QA standards.
• Manage the OneSource service scope for the site, including instrument repair and spare parts inventory.
• Maintain GMP-compliant documentation and QMS records with correct revision levels.
• Provide on-site user training and familiarity on defined product groups.
• Ensure test equipment calibration within required timelines and record status in service systems.
• Provide timely status updates on tickets and attach Field Service Reports.
• Complete all administrative reporting on time.
• Identify opportunities for quality improvement and billable-service opportunities to the account team.

Skills

Troubleshooting multi-vendor

Polish language

English proficiency

Driving license

Documentation & GMP adherence

Education

Bachelor's in Electronics/Engineering

Technical qualification (relevant field)

Tools

MS Office

Service-management systems

Job description

Job Title

Customer Service Engineer

Location(s)

Poland - Remote (Field Based)

Job Description

The OneSource Customer Service Engineer is embedded on-site at our client Polpharma in Poland, supporting the PerkinElmer OneSource Enterprise program. Acting as PerkinElmer’s on-site ambassador, the Engineer safeguards the reliability, performance, and regulatory compliance of a diverse, multi-vendor fleet of analytical and laboratory instrumentation. The role combines hands-on instrument service – installation, maintenance, repair, and qualification – with the documentation and data-integrity discipline required in a GMP-regulated pharmaceutical environment, with the goal of maximizing laboratory uptime and customer satisfaction.

Responsibilities

• Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site.
• Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards.
• Manage the full OneSource service scope for the site, including instrument repair.
• Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level.
• Deliver on-site user familiarization and training on defined product groups.
• Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines.
• Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system.
• Complete all administrative reporting on time.
• Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows.
• Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs.
• Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team.

Critical Skills

• Strong hands-on troubleshooting across multi-vendor laboratory instrumentation (e.g., HPLC/UHPLC, GC).
• Working knowledge of GMP-regulated pharmaceutical laboratory operations, qualification lifecycles, and data-integrity requirements.
• Disciplined documentation and QMS adherence, with high accuracy and accountability.
• Customer-focused mindset with clear, professional written and verbal communication with stakeholders at all levels.
• High degree of autonomy, ownership, and rigor, combined with a collaborative team spirit.

Basic Qualifications

• Bachelor’s degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years’ experience in a field-service or technical-service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years’ experience servicing or using analytical instrumentation.
• Fluent Polish (professional working proficiency) and good working English, both written and spoken.
• Valid category B driving licence and willingness to travel as required by the customer site and region.
• Legal right to work in Poland.
• Solid MS Office skills and confidence working with service-management and documentation systems.

Preferred Qualifications

• Experience gained in a GMP or pharmaceutical laboratory environment.
• Familiarity with chromatography data systems (CDS) and instrument-control software, and with data-integrity best practices.
• Depth in chromatography (LC/GC).

What we offer

• Private healthcare including dental care
• Life and long-term disability insurance
• MyBenefit Cafeteria system
• Multisport Card
• Social Fund Subsidies
• Home Office allowance
• Tuition reimbursement
• Referral awards
• Internal career development opportunities in multiple business areas
• Day off to celebrate your birthday
• up to 3 additional days of vacation by length of service in the company

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.