Customer Service Coordinator (Internal Flow)

Cari; Poland; Hybrid; PLN 70,000 - 120,000; Full time

Benefits offered by this job

Private Health Care (Medicover)

Multisport

Yearly merit increase

Recruitment referral bonus

Group life insurance

Smart casual dress code

Growth opportunities

Social benefits fund

Job summary

Solaris Laseris (Markem-Imaje) in Poland seeks a Customer Service Coordinator to act as the key liaison between internal customers, operations, and global demand teams. You will coordinate intercompany flows, ensure regulatory compliance, monitor performance, and drive issue resolution across the supply chain.

Responsibilities include validating POs, coordinating corrections, prioritizing demand, and updating stakeholders on progress.

Qualifications

• Proven experience with SAP MM within Supply Chain processes.
• Strong understanding of inventory, purchasing and pricing management.
• Excellent written and verbal communication, with a customer-focused approach.
• Attention to detail and high level of accuracy; proactive and solution-oriented.

Responsibilities

• Review and validate Purchase Orders for accuracy and compliance with internal requirements.
• Verify product availability and completeness of information for order processing and delivery; coordinate corrections as needed.
• Manage and prioritize demand requests to ensure timely execution across teams.
• Provide regular status updates to internal customers on ongoing activities and issues.
• Identify deviations and non-conformities; propose corrective actions within scope of responsibility.
• Escalate non-standard requests and significant issues to management when required.
• Understand internal customer requirements and maintain high service levels and responsiveness.
• Create and process Credit and Debit Notes per company procedures.
• Coordinate master data updates by gathering requirements and ensuring system changes are implemented.
• Act as liaison between Supply Chain, IT, and Process Development for system enhancements and process improvements.
• Contribute to continuous improvement initiatives to increase efficiency and standardize processes.

Skills

SAP MM

Supply chain

Inventory management

Communication

English B2+

Customer focus

Accuracy

Proactiveness

Independent work

Stakeholder negotiation

Job description

Solaris Laseris part ofMarkem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The role:

Customer Service Coordinator acts as the key liaison between internal customers, operations, and global demand teams. Responsible for coordinating intercompany flows, ensuring regulatory compliance, monitoring execution performance, and driving issue resolution across the supply chain. Collaborates with purchasing, production planning, warehousing, and regional support functions to ensure efficient and compliant operations.

What you will do:

• Review and validate Purchase Orders to ensure accuracy and compliance with internal requirements,
• Verify product availability and the completeness of information required for order processing and delivery. Coordinate necessary corrections with relevant stakeholders when needed,
• Manage and prioritize demand requests, ensuring timely execution and alignment across involved teams,
• Provide regular updates to internal customers regarding the status and progress of ongoing activities and open issues,
• Identify process deviations and non-conformities, communicate findings to stakeholders, and propose appropriate corrective actions within the scope of responsibility,
• Escalate non-standard requests, complex issues, and significant non-conformities to management when required,
• Understand internal customer requirements and ensure a high level of service and responsiveness,
• Create and process Credit and Debit Notes in accordance with company procedures,
• Coordinate master data updates by collecting business requirements from internal customers and ensuring appropriate system changes are implemented,
• Act as the key liaison between Supply Chain, IT, and Process Development teams, supporting system enhancements, process improvements, and the implementation of new business requirements,
• Contribute to continuous improvement initiatives aimed at increasing operational efficiency and process standardization.

What you need to have:

• Experience with SAP MM module,
• Understanding of supply chain processes,
• Knowledge of Inventory, purchasing and pricing management,
• Strong communication and interpersonal skills,
• English proficiency at B2 level or higher,
• Customer-focused approach,
• High level of accuracy and attention to detail,
• Proactive and solution-oriented attitude,
• Ability to work independently and take ownership of tasks,
• Confidence in collaborating and negotiating with internal stakeholders.

What we offer:

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international organization
• Private Health Care (Medicover)
• Multisport
• Performance based yearly merit increase
• Recruitment Referral bonusCompany Social Benefits Fund
• Opportunity to join a group life insurance plan
• Smart casual dress code

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit,
• Winning through customers,
• High ethical standards, openness and trust,
• Expectations for results,
• Respect and value people.

Work Arrangement :Hybrid

This position may be located in : EMEA : Poland : Masovia : Kajetany

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Manufacturing & Operations