Customer Service Coordinator (Internal Flow)

Dover Corporation; Kajetany; On-site; PLN 127,226 - 190,839; Full time

Benefits offered by this job

Private Health Care (Medicover)

Multisport

Performance based yearly merit increase

Recruitment Referral bonus

Company Social Benefits Fund

Opportunity to join a group life insurance plan

Smart casual dress code

Job summary

Dover Corporation in Kajetany is seeking a Customer Service Coordinator to act as a key liaison between internal customers and operations. This hybrid role involves validating Purchase Orders, managing demand requests, and ensuring compliance within the supply chain.

The ideal candidate will possess experience with SAP MM and strong communication skills, along with a customer-focused approach. Benefits include private health care, growth opportunities, and performance-based increases.

Responsibilities

• Review and validate Purchase Orders for accuracy and compliance.
• Verify product availability and correctness for order processing.
• Manage and prioritize demand requests to ensure timely execution.
• Provide updates to internal customers on status and issues.
• Identify process deviations and communicate findings.
• Escalate complex issues and significant non-conformities to management.
• Ensure a high level of service and responsiveness.
• Create and process Credit and Debit Notes per procedures.
• Coordinate master data updates with internal requirements.
• Support system enhancements and process improvements.

Skills

Experience with SAP MM module

Understanding of supply chain processes

Knowledge of Inventory, purchasing and pricing management

Strong communication and interpersonal skills

English proficiency at B2 level or higher

Customer-focused approach

High level of accuracy and attention to detail

Proactive and solution-oriented attitude

Ability to work independently and take ownership of tasks

Confidence in collaborating and negotiating with internal stakeholders

Job description

Customer Service Coordinator (Internal Flow)

Location: Kajetany, MZ, PL

Work Arrangement: Hybrid

Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The role:

Customer Service Coordinator acts as the key liaison between internal customers, operations, and global demand teams. Responsible for coordinating intercompany flows, ensuring regulatory compliance, monitoring execution performance, and driving issue resolution across the supply chain. Collaborates with purchasing, production planning, warehousing, and regional support functions to ensure efficient and compliant operations.

What you will do:

• Review and validate Purchase Orders to ensure accuracy and compliance with internal requirements
• Verify product availability and the completeness of information required for order processing and delivery. Coordinate necessary corrections with relevant stakeholders when needed
• Manage and prioritize demand requests, ensuring timely execution and alignment across involved teams
• Provide regular updates to internal customers regarding the status and progress of ongoing activities and open issues
• Identify process deviations and non-conformities, communicate findings to stakeholders, and propose appropriate corrective actions within the scope of responsibility
• Escalate non-standard requests, complex issues, and significant non-conformities to management when required
• Understand internal customer requirements and ensure a high level of service and responsiveness
• Create and process Credit and Debit Notes in accordance with company procedures
• Coordinate master data updates by collecting business requirements from internal customers and ensuring appropriate system changes are implemented
• Act as the key liaison between Supply Chain, IT, and Process Development teams, supporting system enhancements, process improvements, and the implementation of new business requirements
• Contribute to continuous improvement initiatives aimed at increasing operational efficiency and process standardization

What you need to have:

• Experience with SAP MM module
• Understanding of supply chain processes
• Knowledge of Inventory, purchasing and pricing management
• Strong communication and interpersonal skills
• English proficiency at B2 level or higher
• Customer-focused approach
• High level of accuracy and attention to detail
• Proactive and solution-oriented attitude
• Ability to work independently and take ownership of tasks
• Confidence in collaborating and negotiating with internal stakeholders

What we offer:

• A great job, highly professional environment and friendly work culture
• Growth Opportunities within international organization
• Private Health Care (Medicover)
• Multisport
• Performance based yearly merit increase
• Recruitment Referral bonus
• Company Social Benefits Fund
• Opportunity to join a group life insurance plan
• Smart casual dress code

Values and culture alignment:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.