Customer Service Coordinator

Malvern Panalytical; Polska; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Sport card

Meal allowance

Job summary

Malvern Panalytical in Poland is seeking an experienced Customer Service professional to manage incoming calls, coordinate with engineers, process cases and quotes, and handle orders and warranties. You will maintain CRM data, manage quarantined stock, and support invoicing and repairs.

The role requires strong communication, organizational skills, and proficiency with SAP/Salesforce and Office365 in a fast-paced, international environment.

Qualifications

• Min. 2 years of customer service experience (essential).
• Excellent verbal and written communication skills.
• Polish: fluent.
• English: min. B2 (daily communication with customers and partners).
• Complaint resolution experience.
• Strong organisation and administrative skills.
• Very good knowledge of CRM/ERP packages (SAP, Salesforce/SVMAX).
• Good IT skills (Windows, Office365).
• Attention to detail and accuracy.

Responsibilities

• Receiving and registering of incoming customer calls whilst maintaining a professional manner.
• Matching customer requirements to availability of engineers and other technical resources including communication with Sales and Applications.
• Check and process/approve Cases and Work Orders in a timely manner.
• Order spare parts for customers, engineers and stock ensuring records are up to date.
• Management of engineer Dispatch Console using cases and Work Orders to track activities.
• Schedule Preventative Maintenance visits for engineers on a monthly basis using the PM planner in SFL.
• Quotations as per customer requests using the correct format ensuring Terms and Conditions agreed.
• Contracts administrator and Support agreement including quotes and at end of warranty or contract end.
• Management of installed base through CRM tools.
• Updates to warranty and contracts at point of sale.
• Maintaining elements of the ISO9001 Quality System where necessary.
• Create and manage installed products and Customer Accounts in SFL.
• Use SAP purchasing to raise requisitions as required.
• Cover all business relevant tasks for absent staff to maintain business continuity.
• Maintain accurate financial data for revenue.
• Support return and repairs through correct systems.
• Managing invoicing queries with the support of accounts.
• Monitoring and managing stock levels and audits across local service organization.
• Manage daily tasks in the local business.

Skills

Customer service experience

Verbal communication

Written communication

Attention to detail

Organisational skills

Problem solving

Self-organization

Can-do attitude

English proficiency

Tools

SAP

Salesforce/SVMAX

CRM/ERP systems

Windows

Office365

Job description

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?

Does this sound like you? Then read on!

You will be responsible for:

• Receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. Ensuring accurate recording of message and tasks
• Matching the customers requirements to the availability of engineers and other technical resources including communication with Sales and Applications
• Check and process/approve Cases and Work Orders are processed in a timely manners
• Order spare parts for customers, engineers and stock ensuring records are kept up to date
• Management of engineer Dispatch Console, using cases and Work Orders to track all activities
• Schedule Preventative Maintenance visits for all engineers on a monthly basis using the PM planner in SFL
• Quotations as per customers requests using the correct format ensuring that we have Terms and Conditions agreed
• Contracts administrator and Support agreement including quotes and at the end of warranty or contract end.
• Management of install base through CRM tools
• Updates to warranty and contracts at point of sale.
• Maintaining elements of the ISO9001 Quality System where necessary.
• Create and manage installed products and Customer Accounts in SFL
• Use SAP purchasing to raise requisitions as and when required
• To cover all business relevant tasks for absent staff in order to maintain business continuity
• Maintain accurate financial data for revenue.
• Supporting return and repairs through correct systems.
• Managing invoicing queries with the support of accounts
• Monitoring and managing stock levels and audits across local service organization
• Manage daily tasks in the local business

What do you need to be successful in this role?

Skills:

• Min. 2 years of customer service experience( essential)
• Excellent verbal and written communication skills
• Polish: fluent
• English: min. B2 (daily communication with customers and partners)
• Complaint resolution experience
• Strong organisation and administrative skills
• Very good knowledge of CRM/ERP packages(SAP, Salesforce/SVMAX)
• Good IT skills (Windows, Office365)
• Attention to detail and accuracy

Competencies:

• Able to work independently and in the team
• Adaptability
• Problem solving approach
• Self-organized
• "Can-do" attitude

Why you should join Malvern Panalytical

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people
• Competitive benefits including sport card, meal allowance and more.

We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials.

We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction.

We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia.

We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.