Customer Service Agent with German (m/f/d)

Capita; Opole; Hybrid; PLN 45,000 - 67,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance (LuxMed & Generali)

Multisport / MultiKafeteria

Employee Capital Plans (PPK)

Referral bonus up to 6000 PLN

Job summary

Capita Poland is seeking a Customer Service Agent with German to join our Opole team. You will handle inbound calls and emails, resolve queries, and promote suitable add-ons while delivering high-quality customer care in a multinational environment.

The role offers a hybrid work model (2 days from home, 3 days in the office after nesting) and a clear path for growth. Fluency in German (C1) and strong communication are essential.

Qualifications

• German language at C1 level required.
• Customer-oriented attitude is essential.
• Excellent organizational and communication skills are required.
• Proficiency in MS Office package.

Responsibilities

• Handle inbound calls and emails.
• Analyse and resolve customer queries.
• Provide information on administrative and technical requests (products, invoices, etc.).
• Make changes in the system.
• Escalate issues to other departments.
• Suggest relevant add-ons and upgraded options.

Skills

German at C1 level

Customer oriented

Organizational skills

Communication skills

Shift work availability

Tools

MS Office

Job description

As Customer Service Agent with German at Capita you will be joining a team of dedicated individuals supporting our clients. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.

Job title:

Customer Service Agent with German (m/f/d)

Job Description:

What you’ll be doing:

• Supporting customer through different channels (inbound calls and messages)

• Analysing and solving customer’s queries

• Sharing information on administrative and technical requests (products, invoices, etc.)

• Making changes to the system

• Forwarding faults or calls to other departments

• Offer relevant add-ons and upgraded options that enhance the customer experience and meet evolving needs.

Skills you need to succeed:

• German at min. C1 level

• Customer oriented attitude

• Excellent organizational and communication skills

• Good knowledge of MS Office package

• Willingness to work on shifts (Monday-Sunday 8:00-24:00) in a hybrid model (2 days from home, 3 days from the office after nesting period)

What’s in it for you:

• Financial stabilityfrom day one – competitive salary and employment contract + performance bonus up to 5000 pln per month)

• Flexibilitythat works for you – enjoy ourhybrid model after nesting period. You can work full-time or choose to reduce your hours depending on your availability (part-time).

• Take care of your health – withsupplementary medical insurance with LuxMedand Generali group insurance, you and your loved ones can feel secure, knowing you’re supported when it truly counts.

• Enjoy more of what you love. Choose between Multisport or the MultiKafeteria platform and turn your free time into something special - whether it’s staying active, exploring new passions, or simply treating yourself.

Build your future with confidence. With our PPK (Employee Capital Plans) program, you can gradually grow your savings for the years ahead—supported by both employer and state contributions, so every step you take today brings you closer to long-term financial security.

• Practical everyday support from Team Leader and Project Supporter

• Bring a friend, get rewarded – ourreferral bonusprogram gives you extra perks when you recommend new colleagues - up to 6000 pln

• Work-life balancethat matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)

• An extra day off for voluntary activities close to your heart

• Thinkingofrelocating? – we’ll support you with achange

• International experienceeveryday – collaborate in a diverse, multinational environment influenced by British and Swiss culture

• Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn

A** bout Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 34,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: [e-mail]. 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) of GDPR (processing is necessary to fulfil a legal obligation incumbent on the controller) and Article 6(1)(b) of GDPR (processing is necessary to take action at the request of the data subject prior to entering into a contract) to the extent indicated in labor laws (including but not limited to, the extent resulting from Article 22_1_§ 1 of the Labor Code, such aname and surname;; date of birth; contact detailed (correspondence address); education; employment record to date. b. Your consent – for processing other data provided in the CV and in the cover letter in case you voluntarily providing us with data other than we requested. , and for processing your personal data in future recruitment processes in case you agree to take part in those processes. c. Our legitimate interest (article 6(1)(f) of GDPR) – in terms of data collected during the interview as well as results of the qualification tests. We have a legitimate interest in verifying your abilities, aptitudes, legality of stay and work – we require this to assess whether you are a suitable person for the post in question. 4. Your personal data will be transferred to processor outside the European Economic Area (EEA), located in United Kingdom as a part of a recruitment process and Hiring Managers located in different locations in the UK, Ireland and India. In the case of transferring personal data to the United Kingdom of Great Britain and Northern Ireland, the European Commission has decided to determine an adequate level of data protection. The transfer of personal data to India is based on the application of the Standard Contractual Clauses included in the Data Transfer Agreement (DTA), to which the Group company Capita located in India, is a signatory.Your personal data will be transferred to recipients participating in the recruitment and employment process, i.e., to companies handling the legalization of residence/ employment, medical check (Luxmed Sp. z o.o.) occupational health and safety training services (Safety Umbrella Sp. z o.o), HR (Human Resources) and payroll services (AdAc Sp. z o.o.), as well as to companies related to Capita Group. After a successful recruitment process, your data will be shared with a medical facility with which the Administrator has a contract to conduct preliminary examinations, with the facility being a separate Data Controller. Your personal data may be also disclosed to entities and authorities authorized to process such data. 5. Your personal data will be stored from the day of sending your CV: a. for a period of 6 months for the processing of your personal data in the current recruitment process for which you applied, b. for a period of 12 months if you give your consent for the processing of your personal data for the purpose of future recruitment processes. 6. You have the right to request access to and rectification or erasure of your personal data, restriction of processing or the right to data portability. The right to withdraw consent at any time is not affecting the lawfulness of processing based on consent before its withdrawal. 7. At any time you have the right to object to the processing of your data. In such a situation, the Controller will cease to process your data for the aforementioned purposes, unless the Controller can demonstrate that with respect to your data there are valid legitimate grounds that override your interests, rights and freedoms, or your data will be necessary for us to possibly establish, assert or defend claims. 8. The provision of your personal data to the extent provided by labor law, including in particular to the extent provided by Article 22_1_of the Labor Code, is a statutory obligation and at the same time is necessary for you to participate in the recruitment procedure. Failure to provide data will result in your inability to participate in the recruitment procedure. Your provision of other data is voluntary. 9. Your personal data will not be a subject to the automated decision-making, including profiling. 10. You have the right to lodge a complaint on unlawful processing of your personal data, to the supervisory authority: Data Protection Authority of the Republic of Poland (UODO, ul. Stawki 2, 00-193 Warsaw).

Location:

Opole

,

Poland

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)