Customer Service Agent - Poland (m/f/d)

weareholy.com; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

A fast-growing soft drinks company in Poland is seeking a motivated customer service representative. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled effectively while communicating their feedback to the internal team. The ideal candidate will be a native Polish speaker with strong English skills, eager to tackle challenges and enhance the customer experience. We offer competitive pay and a dynamic work culture.

Benefits

Competitive compensation

Company shares

Flexible working hours

28 vacation days

Learning budget of €1,500

Urban Sports Club membership

Public transport subsidy

Biannual feedback sessions tied to compensation

Qualifications

• Experience in customer service and/or community management is essential.
• Must be a native Polish speaker with excellent English proficiency.
• Strong problem-solving ability to handle customer inquiries.
• Team-oriented individual who contributes to collective development.
• Willingness to work on weekends is required.
• Familiarity with customer service tools like Shopify is a plus.

Responsibilities

• Act as the first point of contact for all customer inquiries.
• Communicate customer feedback to the team to refine service.
• Help optimize processes to enhance customer experience.

Skills

Customer service experience

Community management

Polish (native)

English proficiency

Problem-solving

Team spirit

Weekend availability

Familiarity with Shopify

Job description

About HOLY

• HOLYis the soft drink revolution: With our powdered drinks HOLY Energy®, HOLY Hydration®, and HOLY Iced Tea®, you get amazing taste across 50+ flavors while maintaining a good conscience—for your body & the environment.
• Over 2M loyal customers: Started in a shared apartment by three best friends, we have scaled to Europe's fastest growing consumer brand—and our cult-like community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves.
• From D2C to Global Omnichannel: In less than four years, we’ve profitably scaled HOLY to more than €150M D2C revenue in DACH, FR, and the UK. Now scaling our retail business, we’re on an exciting transition to becoming a true omnichannel rocketship.
• We are still just getting started: Backed by the world’s best consumer investors, we aim to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable. Our team of 100+ people aims high (Coca-Cola, we’re coming for you!).

The Process

As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results.

• Getting to know you:We will have a 30-minute screening interview where we will talk to you more about HOLY and the position and see if our expectations match.
• Case study:As soon as you have successfully completed the first interview, you will receive a case study. You have two days to complete this case study.
• Advanced discussion:In the second meeting, Joscha will discuss your case study with you and answer questions in a 60-minute session.
• Founders Interview:As a strong cultural fit is important to us, you will have a final chat with Fredi, one of our HOLY Founders. This gives both you and us the opportunity for a final check.
• Job offer and decision:If everything goes well, you will receive an offer, and we are ready to embark on this journey together with you!

Typically, his process should take around 2 weeks.

Any questions or concerns?

If you have any questions or feedback, please send an email [e-mail].

About the Position

Do you feel at home in customer service and are you happy to take on responsibility? The customer is king is not just an empty phrase for you, but a principle? Would you like to expand the customer support of a fast-growing soft drinks start-up? Then you’ve come to the right place in our team!

Join us on an exciting journey and help us drive the soft drinks revolution. We offer you an exciting insight into one of the fastest-growing consumer brands in Europe, with real development opportunities and lots of fun.

Responsibilities:

• First point of contact for customers: In day-to-day business, you are the first point of contact for all questions, problems, and suggestions from our customers. When problems arise, you get to the bottom of them and find the best solution for the customer. You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations.
• Internal team communication: You are the voice for our customers within the company and ensure that our customers’ feedback is communicated to the team internally. This enables us to continuously optimize our service. After all, nobody knows our customers’ wishes and suggestions better than our customer service team.
• Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures. As part of the team, it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience.

About You

The most important thing is that you’re motivated to take on real responsibility and that you’re comfortable with different approaches and different types of people. In addition, to be successful in this role you will need the following things:

• Experience in customer service and/or community management and have a good sense of how to best resolve customer concerns.
• NativePolish speaker with excellent English proficiency
• You don’t run away from challenges, but always find the best solution for customers.
• Strong team spirit, because only as a team can we continuously develop HOLY.
• You are willing and able to work at weekends.
• Ideally, you have already worked with Shopify and other customer service tools.

Our Offering

In today’s job market, A-players have many options to choose from. As part of our offer, we prioritise providing a productive working environment and opportunities for growth. In addition to competitive compensation, including company shares, you can expect:

• A successful and growing company: Join a company that has been growing profitably and quickly for the last 36+ months and have just raised a series B, while many other e-commerce companies are struggling.
• Huge impact: Enjoy huge impact to shape HOLY’s internationalisation in a top market.
• Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!
• Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews.io reviews or contact us for free samples.
• Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.
• Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more.
• Competitive comp. + equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equity—giving you the chance to share in our current success and benefit from the massive upside as we scale.
• How we support your growth:flexible hours, 28 vacation days, 30 work-from-abroad days, €1,500 learning budget, Urban Sports Club membership, public transport subsidy, and biannual 360° feedback tied to your compensation.

Find out more about HOLY and our team on our careers page.