Customer Service advisor with Polish

Concentrix; Katowice; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading customer service provider in Poland is looking for a Customer Service Representative. You will handle customer enquiries, provide technical support, and process warranty claims. Proficiency in Polish (C1) and English (B2) is required, along with experience in customer service. The ideal candidate will be team-oriented with excellent communication skills and a positive attitude.

Qualifications

• At least C1-level proficiency in Polish language, both written & verbal.
• B2 English language skills required.
• Proven experience in a Customer Service role, ideally within consumer products.

Responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support.

Skills

C1-level proficiency in Polish

B2 English language skills

Experience in Customer Service

Competence in Microsoft Office

Empathy towards customers

Team-oriented attitude

Education

High school graduate or similar

Job description

Qualifications

• at least C1-level proficiency in Polish language, both written & verbal.
• B2 English language skills.
• Proven experience in a Customer Service role, ideally within consumer products.
• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites).
• Competence in Microsoft Office.
• Ability to empathize with customers while maintaining an objective perspective.
• Excellent telephone manner and ability to handle queries quickly and efficiently.
• Team-oriented with a positive attitude and ability to support colleagues.

Nice to have

• High school graduate or similar.
• Previous experience in customer service with or in a Contact Centre.
• Experience in complaint handling to ensure customer satisfaction.
• Familiarity with Social Media and/or E-Commerce platforms.
• Experience in cross-selling or up-selling product.
• Interested in new technologies such as AI.

Responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.