Customer Service Advisor (Healthcare) with Spanish + Portuguese + English

Cross Border Talents; Szczecin; On-site; PLN 30,000 - 120,000; Full time

Job summary

A healthcare service provider in Szczecin is seeking a Customer Service Advisor. The ideal candidate will have a medical background and be fluent in Spanish, Portuguese, and English. Responsibilities include providing healthcare advice, effective communication, and handling customer inquiries. This role offers full-time hours, a supportive training approach, and benefits including private medical care and group insurance.

Benefits

Private medical care

Group insurance program

Sports and leisure program

Social activities and events

Qualifications

• Medical background required.
• Excited about the field and eager to continue learning.
• Self-motivated and good at problem-solving.

Responsibilities

• Provide healthcare advice for top brands.
• Communicate effectively between customers and clients.
• Handle incoming requests about pharmaceutical products.
• Build trust with customers.
• Solve emerging issues via multiple communication channels.

Skills

Fluency in Spanish

Fluency in Portuguese

Fluency in English

Effective organization and time management

Multitasking

Education

Bachelor's or Master's degree in medical studies

Degree in Pharmacy/Chemistry/Biology/Biotechnology/Science

Job description

About the job

Are you passionate about healthcare and fluent in Spanish, Portuguese and English?

If so, this opportunity might be just what you're looking for to combine both interests!

We are seeking a communicative individual who will play a key role in delivering exceptional service to our clients bridging the gap between their individual healthcare needs and solutions!

Your responsibilities:

• Immerse yourself in Health advising, contributing to the success of top brands.
• Be an effective communicator, bridging the gap between customer and our client, ensuring smooth collaboration.
• Be the 1st point of contact to consult, assist, and support the customer needs.
• Foster enduring relationships with customers, building trust.
• Take charge of solving problems and take care of maintaining our client's good name and image.
• Learn the art of providing strategic recommendations and generating exceptional customer service.
• As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests about pharmaceutical products, solving the emerging issues via telephone, mail, chat.

• Main requirement:Medical background: Bachelor's or Master's degree in medical studies: pharmacy, biotechnology, etc.
• Degree in Pharmacy/Chemistry/ Biology/ Biotechnology/Science or similar field of studies.
• Fluency in Spanish + Portuguese and English.
• Effective organization and time management skills are essential.
• You’re self-motivated and skilled at multitasking, ready to take on new challenges.
• You are excited about your field of studies and willing to continue improving your knowledge in the medical working environment.

We offer:

• Schedule: Full-time. Day Shifts - 8:00-19:00. From Monday till Friday. Every second Saturday is a working one.
• Our "2 weeks training" and “learning by doing” approach promises professional growth as you gain hands‑on experience, with a constant support of your Training Buddy.
• Embrace an international and diverse work environment, expanding your horizons.
• Your development will reflect your evolving skills and potential as we invest in your development.
• Employment Contract.
• Private medical care.
• Group insurance program, sports and leisure program.
• Social activities, events and celebrations.