Customer Experience Specialist with German - Technical Focus

Talangeo; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global customer service company in Katowice is looking for a Customer Support Specialist to enhance customer growth and experience. You'll be the primary contact for small and medium-sized customers, providing support and driving business growth. Must be proficient in German and English, with at least 2 years of experience in inside sales. The role offers comprehensive benefits including private medical care, a multisport card, and financial support for training.

Benefits

Comprehensive private medical care

Life insurance coverage

Monthly social fund

Multisport card

Additional paid day off for birthday

Financial support for training

Reimbursement for prescription glasses

Qualifications

• Minimum 2 years of experience in inside sales or similar technical environment.
• Experience with consultative selling is desirable.

Responsibilities

• Provide exceptional customer support and advise on products.
• Make outbound calls to identify new business opportunities.
• Coordinate with internal teams to resolve customer issues.

Skills

Proficiency in German and English

Strong communication skills

Problem-solving skills

Organizational skills

Tools

Salesforce

Job description

Overview

Join a global team of professionals dedicated to enhancing customer growth and experience. In this role, you will represent the company as the primary point of contact for small and medium-sized customers, delivering an exceptional customer experience and driving business growth. This position provides a solid foundation for career progression in technical and sales roles.

Key Responsibilities

• Provide exceptional customer support by advising on products, services, and solutions tailored to customer needs and designs.
• Promote the value of company products and services to customers.
• Make outbound calls (both cold and warm) to identify new business opportunities.
• Communicate with customers through phone, email, and chat to address technical inquiries and offer solutions.
• Coordinate with internal teams, including production, sales, engineering, and customer care, to resolve customer issues.
• Build and maintain relationships with small and medium-sized customers through regular follow-ups using Salesforce.
• Stay knowledgeable about products and services to effectively communicate their benefits and drive revenue growth.
• Manage and track the sales pipeline, ensuring accurate forecasting and meeting sales targets.

Requirements

• Proficiency in German and English (verbal and written).
• Minimum 2 years of experience in inside sales, telemarketing, or a similar technical environment.
• Strong communication, problem-solving, and organizational skills.
• Experience with consultative selling and Salesforce is desirable.

What We Offer

• Comprehensive private medical care through Lux Med, including dental coverage for employees and their families.
• Life insurance coverage provided by Compensa.
• Access to a monthly social fund of 100 PLN via the "My Benefit" platform for personalized perks.
• Multisport card with three flexible options to suit your preferences.
• Enjoy one additional fully paid day off during your birthday month.
• Financial support for external training or language courses, up to 800 PLN per year.
• Reimbursement for prescription glasses, up to 500 PLN.