Customer Experience Specialist (German Speaker) – Gdańsk

Kats Recruitment; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A recruitment agency is hiring a German-Speaking Customer Experience Specialist in Gdańsk, Poland. The role involves supporting customers from the German market through phone and email inquiries, ensuring a smooth post-service experience. Candidates should be fluent in German and have good English skills. The position offers long-term employment, training, and benefits including monthly bonuses and private medical care.

Benefits

Long-term employment contract

Extensive training

Monthly bonuses

Private medical care

Sports card

Clear career progression pathways

Qualifications

• Experience in customer support or service roles is an advantage.
• EU citizenship or valid EU work permit required.

Responsibilities

• Handle inbound phone and email enquiries from German-speaking customers.
• Support clients with post-booking questions and complaints.
• Deliver accurate responses while following internal guidelines.
• Log all case information in the system accurately.
• Collaborate with team members on complex cases.
• Maintain strong performance metrics.

Skills

Fluent German (C1)

Strong English (B2+)

Excellent communication skills

Problem-solving skills

Multitasking abilities

Job description

A recruitment agency is hiring a German-Speaking Customer Experience Specialist in Gdańsk, Poland. The role involves supporting customers from the German market through phone and email inquiries, ensuring a smooth post-service experience. Candidates should be fluent in German and have good English skills. The position offers long-term employment, training, and benefits including monthly bonuses and private medical care.