Customer Experience Consultant

TRANS.EU; Wrocław; On-site; PLN 40,000 - 60,000; Full time

Job summary

A leading logistics platform provider is seeking a Customer Experience Consultant in Wrocław, Poland. The role involves supporting clients throughout the purchase process, onboarding new users, and managing contract terminations. Ideal candidates should have experience in customer service, be fluent in Polish, and possess strong interpersonal skills. The company offers training, growth opportunities, and perks such as private healthcare and team-building activities.

Benefits

Private LuxMed healthcare

Team-building trips

Subsidy for English lessons

Budget for remote workstation equipment

Buffet breakfasts

Qualifications

• Experience in telephone sales and/or customer service.
• Ability to build relationships with clients and understand their needs.
• Proactive in solving problems before they escalate.

Responsibilities

• Support clients through the purchase process and resolve any issues.
• Onboard and train new clients on the system.
• Monitor payment timeliness and propose supportive solutions.
• Manage the contract termination process and retain client relationships.
• Collaborate with other departments to improve service processes.

Skills

telephone sales

customer service

Polish (fluent)

English (communicative)

interpersonal skills

problem-solving

Job description

Every client counts. Can you be their voice?

Open role: Customer Experience Consultant

We are looking for a proactive and determined individual who is passionate about building relationships, deeply understands client needs, and can flexibly adapt solutions to ensure the best platform experience.

The role & the team

The team is responsible for all e‑commerce product lines, focusing on effectively supporting the purchase of access to public transport exchanges and minimizing customer churn. Their main goal is to ensure the best customer experience and success on the platform.

What will you do

• Support clients in the purchase process, assisting with registration, login, and resolving any issues that may arise while using the platform.
• Onboard new clients to the system and train them on how to use the offered services.
• Monitor payment timeliness, contact clients in case of delays, and propose supportive solutions.
• Manage the contract termination process (offboarding), contacting clients during the notice period to understand reasons for resignation and to attempt to retain the client. We also aim to maintain good relationships with clients even after the current cooperation ends.
• Cooperate internally with other departments to effectively resolve customer problems and improve service processes.

Required skills

• Experience: telephone sales and/or customer service.
• Language: Polish fluent, English communicative.
• Soft skills:
  • High interpersonal and communication skills: ability to build relationships with clients, effective product presentation, and high level of written and verbal communication, combined with persuasiveness.
  • Client orientation: ability to deeply understand client needs and expectations.
  • Solution adaptability: adjusting approach and solutions to individual client cases.
  • Proactive problem‑solving: actively seeking and implementing solutions before problems escalated.
  • Resilience and adaptability: ability to work in a dynamic environment and handle diverse client scenarios.
  • Commitment and determination, sense of responsibility for entrusted duties.

Growth opportunities

• Team budgets for specialized training and courses tailored to your needs.
• Knowledge exchange within thematic guilds organized by coworkers – to stay ahead in your field or gain new expertise.
• Development of skills in the dynamic TSL (Transport, Shipping, and Logistics) industry, offering you the chance to gain deep insights and work on impactful projects that shape the future of global trade and logistics.

What your future teammates love the most

• Private LuxMed healthcare, free preventive check‑ups, spine‑relieving massages.
• Budget for remote workstation equipment and gift vouchers.
• On‑site buffet breakfasts prepared fresh daily.
• Team‑building and family trips to a private lakeside resort.
• Subsidy for English lessons.
• Subsidy for a Multisport card.

About us

We are at the heart of the digital revolution in transportation. Since 2004, we’ve been building one of the largest logistics platforms in Europe, bringing together carriers, forwarders, and shippers in one place. We automate processes, enhance transaction security, and make transport more efficient.

We’re an international tech company operating in 13 countries, and we’re just getting started. We develop cutting‑edge digital solutions for transport, freight forwarding, and logistics, powered by the expertise of top developers, customer experience specialists, machine learning engineers, and AI experts. If you’re looking to shape the future of transport technology – this is the place for you!

At Trans.eu, we believe in Smart & Fair Logistics – a more efficient and transparent industry. That’s why we’ve expanded our capital group, building a network of specialized companies that help us drive this mission forward.

“What I value most at Trans is the dynamic environment and the fact that I have a real impact – every day brings new challenges I can tackle on my own terms.”

“I value Trans because I can be myself – the ideas I bring to the table are implemented and brought to life.”

“Trans surprised me with its culture and atmosphere – and the fact that it truly offers real opportunities for growth.”

Submit your CV and answer a quick questionnaire – you’ll get confirmation immediately.

We look forward to seeing what you bring to the table! Hit the button to embark on your Trans.eu adventure.

If you have any questions, feel free to reach out to me.