Customer Experience Champion — Flexible Hours & Equity

weareholy.com; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

A fast-growing soft drinks company in Poland is seeking a motivated customer service representative. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled effectively while communicating their feedback to the internal team. The ideal candidate will be a native Polish speaker with strong English skills, eager to tackle challenges and enhance the customer experience. We offer competitive pay and a dynamic work culture.

Benefits

Competitive compensation

Company shares

Flexible working hours

28 vacation days

Learning budget of €1,500

Urban Sports Club membership

Public transport subsidy

Biannual feedback sessions tied to compensation

Qualifications

• Experience in customer service and/or community management is essential.
• Must be a native Polish speaker with excellent English proficiency.
• Strong problem-solving ability to handle customer inquiries.
• Team-oriented individual who contributes to collective development.
• Willingness to work on weekends is required.
• Familiarity with customer service tools like Shopify is a plus.

Responsibilities

• Act as the first point of contact for all customer inquiries.
• Communicate customer feedback to the team to refine service.
• Help optimize processes to enhance customer experience.

Skills

Customer service experience

Community management

Polish (native)

English proficiency

Problem-solving

Team spirit

Weekend availability

Familiarity with Shopify

Job description

A fast-growing soft drinks company in Poland is seeking a motivated customer service representative. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled effectively while communicating their feedback to the internal team. The ideal candidate will be a native Polish speaker with strong English skills, eager to tackle challenges and enhance the customer experience. We offer competitive pay and a dynamic work culture.