Customer Engineer Thermal

Vertiv Group Corporation; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Vertiv Group Corporation is seeking a field service technician to maintain and repair Thermal Management products and other contracted systems. You will establish rapport with customers, sales managers and distributors, and coordinate with scheduling teams and the department manager.

You will travel up to 50% and work in a safety-conscious environment, applying current codes and best practices. English language skills are a plus, and a valid B-class driving license is required.

Qualifications

• Technical school background, university degree in Mechanical Engineering is a plus.
• Good knowledge of HVAC products and principles.
• Social competence, ability to work in a team and motivate others, assertiveness
• 3-5 or more years of experience in position where technical competence is required
• Spoken and written English is a plus
• Driver's license category B

Responsibilities

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.

Skills

HVAC knowledge

Teamwork

English proficiency

Problem solving

Customer focus

Education

Technical school background

Mechanical Engineering degree (plus)

Tools

MS Office

Driver's license B

Job description

POSITION SUMMARY

Responsible for maintenance and emergency repairs of Vertiv's Thermal Management products as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field. Maintain ongoing communication with scheduling teams and the line/department Manager.

RESPONSIBILITIES

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Vertiv Mobile Field Service (VMFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the call out rota.
• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

QUALIFICATIONS

• Technical school background, university degree in Mechanical Engineering is a plus.
• Good knowledge of HVAC products and principles.
• Social competence, ability to work in a team and motivate others, assertiveness
• 3-5 or more years of experience in position where technical competence is required
• Spoken and written English is a plus
• Computer literate, specifically the MS Office package
• Driver's license category B

Technical / Functional skills

• Ability to plan activities in short/mid-term.
• Ability to manage multiple tasks setting the right priority.
• Highly customer focused.
• Problem solving capability.

Attitudes

• Attitude to listen customers' (internal and external) needs.
• Working in team.
• Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.

PHYSICAL & ENVIRONMENTAL DEMANDS

TIME TRAVEL REQUIRED

50%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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