Customer Engagement Consultant (m/w/d)

Strix; Polska; Híbrido; PLN 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work option

Flexible hours

Training budget

Equipment financing

Eyeglasses funding

Resumo da oferta

Strix is seeking a Customer Engagement Consultant to help top brands build durable customer relationships and optimize the full customer journey. You will craft data-driven strategies across marketing automation, personalization, and loyalty programs, using Klaviyo, Dotdigital, Nosto and similar tools.

With at least 3 years in e-commerce or digital consulting, you will analyze KPIs, guide clients through complex topics, and collaborate across disciplines.

Qualificações

• 3+ years in the e-commerce or digital consulting field.
• Solid knowledge of CRM, automation and retention strategies.
• Technical understanding of Klaviyo, Dotdigital, Mailchimp, and Nosto.
• Analytical thinking, initiative and strong communication skills.

Responsabilidades

• Support leading brands in building and developing sustainable customer relationships.
• Develop data-driven strategies along the entire customer journey using modern tools.
• Improve customer experiences with measurable outcomes in marketing automation and loyalty programs.

Conhecimentos

Strategic consulting

Marketing automation

CRM/loyalty

Klaviyo

Dotdigital

Nosto

Mailchimp

Data analytics

Communication

Interdisciplinary teamwork

Ferramentas

Klaviyo

Dotdigital

Voucherify

Nosto

Mailchimp

Descrição da oferta de emprego

Who we are looking for

As a Customer Engagement Consultant (m/f/d), you will support leading brands in building and developing sustainable customer relationships. You will develop data-driven strategies along the entire customer journey – from marketing automation and personalization to loyalty programs – and use modern tools to measurably improve customer experiences.

• Several years of experience in strategic consulting, marketing automation or CRM/loyalty environments – ideally in e-commerce.
• Safe handling of tools such as Klaviyo, Dotdigital, Voucherify, Nosto or similar platforms
• Understanding of customer journeys, segmentation, data logics and automation strategies.
• Analytical thinking skills to interpret KPIs and derive recommendations for action.
• Strong communication skills and enjoyment in guiding and developing customers through complex topics.
• Self-initiative and a structured way of working in an interdisciplinary environment.

Your profile

• At least 3 years of experience in the e-commerce or digital consulting field.
• Solid knowledge of CRM, automation and retention strategies .
• Technical understanding of tools such as Klaviyo, Dotdigital, Mailchimp, and Nosto.
• Analytical thinking, initiative and strong communication skills.

What We Offer

• Opportunity to shape the digital strategy of top e-commerce brands.
• Freedom for creativity and professional growth.
• Flexible working hours and remote work option.
• Supportive, interdisciplinary team and modern tech stack.

About us

We are an e-commerce agency made up of UX designers, developers, and project managers. We have been operating since the early days of online sales in Poland. For over 13 years, we have been designing and delivering e-commerce systems with a strong focus on outstanding customer experience. We deliver projects for industry leaders across many sectors, including DIY, electronics, automotive, fashion & beauty, finance, and FMCG.

130+

employees

13

years of experience in the market

65+

completed projects

Behind the scenes

The possibility of choosing a workplace - remote or from the office.

Training

A training budget and training days to keep your knowledge up-to-date

The best equipment

Financing of computer equipment for B2B employees.

Purchase of eyeglasses

Funding for the purchase of eyeglasses for employees (employment contract).

Ability to start work at a time of your choice between 7:00am-10:00am.