Customer Care Specialist, Superhuman Mail

Zoomcar; Warszawa; On-site; PLN 75,000 - 126,000; Full time

Benefits offered by this job

Relocation support to Warsaw

Home office setup stipend

Wellness and pet care stipends

Learning and development opportunities

Job summary

Superhuman in Warsaw is seeking a Customer Care Specialist to join our Mail team. This role embraces a dynamic hybrid model, combining focus time with in-person collaboration to foster trust and innovation. You will become the product expert and help elevate the customer experience for email users.

You will troubleshoot, distill complex issues into clear messaging, and advocate for customers while influencing product and growth strategies in a remote-friendly environment.

Qualifications

• 1+ year in customer-facing roles with a technical software product.
• Able to distill complexity into clear messaging and work in a remote-first environment.
• Troubleshoot effectively and identify root causes of technical challenges.
• Develop problem-solving and communication strategies with an understanding of human behavior.
• Take initiative, accept accountability, and seek ways to improve outcomes.

Responsibilities

• Become Superhuman's most knowledgeable product expert.
• Excite, educate, and empower customers to master email.
• Handle emails and tickets to resolve issues and improve lives.
• Be the voice of customers and advocate for their needs internally.
• Influence product and growth strategy to delight customers.
• Continuously improve the team's efficiency and the overall customer experience.
• Create bespoke moments of delight.

Skills

Customer-facing experience

Clear communication

Remote-friendly

Troubleshooting

Problem solving

Accountability

Growth mindset

AI literacy

Independent work

Job description

About Superhuman

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture. Candidates for this role should be based in Warsaw.

The Opportunity

To achieve our ambitious goals, we’re looking for a Customer Care Specialist to join our Mail team. This person will directly impact the enhancement of Superhuman's product offerings and the transformation of the customer experience through innovative customer care.

In this role, you will:

• Become Superhuman's most knowledgeable product expert.

• Excite, educate, and encourage customers to make them brilliant at email.

• Communicate with customers via emails and tickets to solve their problems and improve their lives.

• Be the voice of our customers, and evangelize internally for what they need.

• Influence our product and growth strategy to further delight our customers.

• Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience.

• Go above and beyond by creating bespoke moments of delight.

Qualifications

• 1+ year of experience in customer-facing roles, with a technical software product.

• You can distill complexity into clear, concise messaging. You’re effective and are excellent at working in a remote-first environment.

• You move on from difficult situations stronger and happier, and bring care and intention to how your words and actions make others feel.

• You love to troubleshoot and get to the root of technical challenges.

• You develop problem-solving and communication strategies with a deep understanding of human behavior, and you enjoy creating delight and moments of pleasant surprise.

• You accept full accountability and take the initiative to find solutions that deliver better results.

• You embrace opportunities, welcome feedback, and believe you and others can always grow.

• You believe AI will revolutionize how we work and the experiences we create for our customers. Driven by passion and curiosity, you leverage AI to increase your own productivity and the impact of your team.

• You have a demonstrated ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, analyze and execute work efficiently, collaborate effectively with cross-functional teams, and thrive in fast-paced, results-driven environments.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.

• A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

• Comprehensive benefits: Superhuman offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more.

• Relocation Support: Superhuman provides comprehensive relocation support to make your move to Warsaw seamless. Our package includes a relocation bonus to cover additional expenses, such as temporary housing.

Range: 75,000 - 126,000 PLN gross per year.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Superhuman is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.

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