B2B Customer Care Specialist — Hybrid (Warsaw)

Zoomcar; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Relocation support to Warsaw

Health care benefits

Home office setup stipend

Wellness stipend

Learning & development opportunities

Generous time off

Job summary

Superhuman is seeking a Customer Care Specialist based in Warsaw to join the Business Support team. You will provide accurate, empathetic, and on-brand support to our Business and Superhuman for Education customers via email and live chat.

You will collaborate with Product, Engineering, Sales, Account Management, and Customer Success to scale support, meet SLAs, and drive customer satisfaction in a fast-paced, hybrid work environment.

Qualifications

• Advanced proficiency in written and spoken English.
• Strong critical thinking and problem-solving abilities.
• A clear and empathetic communicator who values patience.
• Exceptional reading comprehension and attention to detail.
• Quick learner with the capability to navigate large volumes of complex information seamlessly.
• Initiative to follow through on tasks and contribute proactively to team and company objectives.

Responsibilities

• Assist volume-subscription customers and prospects with inquiries about products, subscriptions, account management, and such, ensuring their questions are answered promptly and accurately via email and live chat.
• Guide customers through their interactions with the help desk, ensuring they feel supported and valued at every touchpoint.
• Approach each interaction with empathy and urgency, going the extra mile for the customer to build lasting relationships.
• Address signs of customer dissatisfaction proactively, offering solutions and plans that align with both customer needs and company policies.
• Collaborate on various tasks and take ownership of ongoing projects that contribute to the overall efficiency and improvements of support operations.

Skills

English proficiency

Critical thinking

Problem solving

Communication

Attention to detail

Fast learner

Independent work

Tools

macOS

Browser

Slack

Job description

Superhuman is seeking a Customer Care Specialist based in Warsaw to join the Business Support team. You will provide accurate, empathetic, and on-brand support to our Business and Superhuman for Education customers via email and live chat.

You will collaborate with Product, Engineering, Sales, Account Management, and Customer Success to scale support, meet SLAs, and drive customer satisfaction in a fast-paced, hybrid work environment.