Customer Care Specialist

Hempel Paints Kuwait Company W.L.L.; Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Private healthcare package

Group life insurance

Benefits cafeteria (Multisport)

Additional paid long holidays

Job summary

Hempel Paints Kuwait Company W.L.L. is seeking an experienced Customer Care professional to drive order lifecycle excellence and contribute to continuous improvements in a global, diverse environment.

You will handle complex inquiries, coordinate cross-border orders, and support digital transformation initiatives while mentoring colleagues and upholding quality and compliance standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent professional experience.
• At least 5 years of experience with strong customer focus and problem-solving.
• Experience with SOPs, process-driven environments, and continuous improvement.
• Proficiency in ERP systems (D365) and MS Office applications.
• Ability to manage operational complexity with data and digital tools.
• Team-oriented with mentoring and knowledge-sharing mindset.
• Strong written and verbal English communication.

Responsibilities

• Manage complex customer inquiries related to orders, delivery, returns, and product information.
• Act as the primary contact for escalated cases and resolve complaints promptly.
• Coordinate cross-border sales and return orders, prioritizing and allocating supply.
• Share expertise, deliver training, and promote best practices across processes and tools.
• Drive local, regional, and global projects including automation and digital solutions.
• Identify and implement process improvements with proper documentation.
• Ensure compliance with policies, financial controls, and quality standards.

Skills

Customer focus

Problem-solving

Decision making

Communication skills

English proficiency

Education

Bachelor's degree or equivalent

Tools

D365 ERP

MS Office

Job description

Are you passionate about delivering exceptional customer experience while driving meaningful improvements across processes and teams? Would you like to be part of a global, diverse, and highly motivated organization where your expertise can make a real impact? If you enjoy solving complex challenges, collaborating with stakeholders across different functions, and contributing to continuous improvement initiatives, this could be the perfect opportunity for you. Are You Ready to Achieve Your Full Potential? If you enjoy solving operational challenges, driving improvements, and sharing your expertise with others, this could be the opportunity for you.

In this role, you will be a key contact for customers and internal stakeholders, ensuring a seamless experience across the entire order lifecycle while contributing to process improvements, knowledge sharing, and digital transformation initiatives. Your key responsibilities will include:

• Managing complex customer inquiries related to order placement, delivery status, returns, and product information, while building strong customer relationships through proactive communication.
• Acting as the primary point of contact for escalated customer cases and resolving complaints in a professional and timely manner.
• Coordinating cross-border sales and return orders, including order prioritization and supply allocation when required.
• Supporting colleagues by sharing expertise, delivering training, and promoting best practices across processes, tools, and procedures.
• Driving and supporting local, regional, and global projects, including the implementation of automation and digital solutions.
• Identifying and implementing process improvements, while maintaining accurate process documentation and operational standards.
• Ensuring compliance with company policies, financial controls, and quality standards, and collaborating with cross-functional teams to support continuous improvement initiatives.

This role offers an opportunity to combine customer care expertise with process optimization, project coordination, and continuous improvement, making a tangible impact on both customer satisfaction and business performance.

Do You Want to Be Part of a Global Team Where Collaboration Drives Success? We are looking for an experienced customer care professional who thrives in a dynamic and international environment Ideally, you combine strong operational expertise with a proactive, solution-oriented mindset and enjoy working across functions to deliver the best possible outcomes. You are comfortable managing complexity, driving improvements, and sharing your knowledge with others. Most importantly, you are eager to make an impact by supporting customers, developing colleagues, and contributing to positive changes within the organization.

To succeed in this role, you will bring:

• A Bachelor's degree in a relevant field or equivalent professional experience
• At least 5 years of experience working at Hempel Strong customer focus, problem-solving skills, and the ability to make sound decisions in a fast-paced environment
• Experience working with standard operating procedures, process-driven environments, and continuous improvement initiatives
• Proficiency in ERP systems (Microsoft-based solutions D365), as well as MS Office applications
• The ability to manage operational complexity while using data and digital tools to drive effective outcomes
• A collaborative approach, with a passion for knowledge sharing, mentoring, and supporting the development of colleagues
• Strong written and verbal communication skills in English
• An improvement mindset, strategic thinking, and the confidence to challenge existing ways of working and drive positive change

Are You Looking for More Than Just Your Next Job? Join a collaborative and international environment where your expertise will be valued, your ideas will be heard, and your development will be supported. You will have the opportunity to work closely with colleagues across teams and functions, gaining exposure to diverse perspectives and meaningful projects that contribute to continuous improvement and business success. To support your professional growth, you will also have access to a wide range of learning and development opportunities through our internal learning platform.

In addition, we offer: Annual bonus Private healthcare package fully funded by the company Group life insurance Benefits cafeteria, including a co-funded Multisport card Additional paid long holidays

Do You See Yourself in This Role? If this opportunity sounds like the right next step in your career, we'd love to hear from you. Application due 2026-10-06 Seniority Level Mid-Senior level Job Functions Customer Service Industry Chemicals At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.