Customer Care & Order Management Specialist

Kimberly-Clark; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global consumer goods company is seeking a Customer Care & Order Management Specialist in Kraków. This role involves processing customer orders, resolving inquiries, and working with cross-functional teams to ensure high-quality service. Ideal candidates will have customer service experience and strong English communication skills. The position offers a hybrid work arrangement, competitive benefits, and opportunities for personal growth.

Benefits

Medical, dental, and vision coverage options

Hybrid work arrangement

Yearly bonus

Employee referral program

Additional leave for birthdays

Learning and growth opportunities

International work environment

Qualifications

• Fluent English (C1 level required).
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills (verbal & written).

Responsibilities

• Processing and managing customer orders from start to finish.
• Providing information and resolving inquiries related to orders.
• Collaborating with stakeholders to ensure service efficiency.

Skills

Previous experience in a customer facing role

Fluent English (C1 level)

Strong analytical and problem-solving skills

Proactive/can-do attitude

Effective communication and interpersonal skills

Ability to maintain strong relationships

Job description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

We are looking for a Customer Care & Order Management Specialist to join our Customer Service UK&I team!

Duties & Responsibilities:

• Processing and managing customer`s orders from the moment of receiving an order till the product is delivered
• Providing information and resolving inquiries related to the order to delivery process
• Proactive management of customer portfolio to capture & process orders, manage changes and achieve delivery on-time-in-full; maximizing customer satisfaction (as measured by the Advantage Group or other surveys) and minimizing customer complaints;
• Collaborating with different kind of stakeholders (e.g. sales, suppliers, logistic, storehouse) to make sure we provide the most efficient and the best quality of service
• Communicating on a daily basis with the following cross functional teams: local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, and Master Data
• Participating in process improvement activities to maximize profits and align or standardize processes

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• Previous experience in a customer facing role would be an asset
• Fluent English (C1 level required)
• Strong analytical and problem-solving skills.
• Proactive/can-do attitude with the ability to use your own initiative and sense of ownership
• Effective communication and interpersonal skills (verbal & written).
• Ability to maintain and develop strong relationships with internal & external stakeholders

Total Benefits

Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.

Hybrid Work Arrangement - with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance.Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.

Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.

Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.

Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.

Learning & Growth- we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.

International Environment -a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

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