Customer Advisor Danish or Norwegian, Warsaw Poland

Cross Border Talents; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading customer service provider in Warsaw is looking for a bilingual Customer Service Representative fluent in Danish and English. You'll support customers for a renowned Nordic airline, providing assistance with reservations and travel difficulties. This full-time role offers a comprehensive training program and competitive salary. Join a dynamic international environment with growth opportunities.

Benefits

Fully paid training program

Private medical care (Luxmed)

Group insurance program

Sports and leisure program

Career growth opportunities

Qualifications

• Fluent in Danish (C1) and English (B2).
• Strong technical skills including MS Office.
• Experience in customer service is an advantage.

Responsibilities

• Perform inbound calls and chats in Danish.
• Advise partners on flights and pricing.
• Handle special service requests and cancellations.

Skills

Danish – C1

English – B2

Excellent technical skills

Customer service experience

Tools

MS Office

CRM tools

Job description

Responsibilities

• Perform inbound calls, chats in Danish
• Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client
• Change the reservation both in time and destination, change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Deal with cancellation and refund of tickets
• Help in purchasing airline tickets and handling different payment methods
• Support customers with travel difficulties

Requirements

• Danish – C1 (both spoken and written)
• English – B2
• Excellent technical skills (MS Office, Browsers, general computer skills)
• Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits and Offer

• Work for the largest, well-known Nordic 5-star airline - SAS
• Fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy
• Training in English (Mon-Fri: 8:00-16:30). After 3 months you will be upskilled and divided into different departments
• Salary: 9550 PLN gross
• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
• Shift work: 5 days a week, Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00, twice a month working Saturdays & Sundays
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential
• Training and development programs
• A very dynamic and international work environment with plenty of career opportunities
• Social activities, events, and celebrations
• Multinational environment