CRM Executive

Medier; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Job summary

A marketing agency in Poland is seeking a motivated CRM Executive with at least 2 years of experience. This role involves managing CRM campaigns, customer segmentation, and data analysis to enhance customer engagement and retention. Candidates with a background in e-commerce or iGaming will have an advantage. The position offers career growth, relocation support, and generous paid time off.

Benefits

Career Growth & Learning

Official Employment compliant with EU laws

Relocation Package

On‑Site Fitness Corner

Language Courses reimbursement

Birthday Gift

Paid Time Off

Office Meals

Qualifications

• Minimum 2 years of experience in a CRM or customer retention role.
• Hands-on experience with at least one CRM platform.
• Strong analytical skills and experience with A/B testing.

Responsibilities

• Plan, execute, and analyze CRM campaigns across multiple channels.
• Create and manage customer segments based on behavior.
• Monitor key CRM metrics and generate actionable insights.

Skills

CRM tools proficiency

Analytical skills

Written and verbal communication

Organizational skills

Tools

Salesforce

HubSpot

Braze

Klaviyo

Job description

Medier isn’t just a marketing agency — we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data‑driven insights, we don’t just deliver campaigns — we deliver results.

Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We are looking for a highly motivated and detail‑oriented CRM Executive with at least 2 years of experience to join our marketing or customer engagement team. The ideal candidate will have hands‑on experience with CRM tools and platforms, and a strong understanding of customer lifecycle management. Experience within the e‑commerce or iGaming sectors will be considered a significant advantage.

As a CRM Executive, you will support the planning, execution, and optimization of customer communication strategies to increase engagement, retention, and customer lifetime value.

Key Responsibilities:

• Campaign Management: Plan, execute, and analyze CRM campaigns across multiple channels (email, SMS, push notifications, in‑app messaging).
• Customer Segmentation: Create and manage customer segments based on behavior, preferences, and lifecycle stages to drive targeted communications.
• Content Coordination: Work with content and design teams to ensure campaigns are visually appealing, personalized, and aligned with brand messaging.
• Platform Management: Use CRM tools (e.g., Salesforce, HubSpot, Braze, Klaviyo, Optimove, etc.) to set up, track, and optimize campaigns.
• Data Analysis & Reporting: Monitor key CRM metrics (open rates, click‑through rates, conversion rates, churn, etc.) and generate actionable insights to improve performance.
• Lifecycle & Retention Strategy: Assist in developing and refining customer retention and reactivation strategies.
• Compliance & Best Practices: Ensure all CRM communications comply with relevant data protection laws (e.g., GDPR) and follow industry best practices.
• Collaboration: Work closely with product, customer support, and marketing teams to align CRM strategies with broader business goals.

Key Skills & Requirements:

• Minimum 2 years of experience in a CRM or customer retention role.
• Hands‑on experience with at least one CRM platform (e.g., Salesforce, HubSpot, Braze, etc.).
• Strong analytical skills and experience with A/B testing and performance tracking.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience in e‑commerce or iGaming is highly desirable.
• Familiarity with HTML for email is a plus.
• Proactive, data‑driven, and customer‑focused mindset.

What We Offer:

• ✨ Career Growth & Learning: Exciting challenges and professional development opportunities.
• 🛂 Official Employment: Fully compliant with Cyprus & EU laws, including support for family relocation.
• ✈️ Relocation Package: Includes flight tickets and two weeks of accommodation.
• 🏋️ On‑Site Fitness Corner: Stay active while at work!
• 🗣 Language Courses: Partial reimbursement for language learning.
• 🎁 Birthday Gift: Because your special day matters to us!
• 🌴 Paid Time Off: 24 annual vacation days to relax and recharge.
• 🥗 Office Meals: Enjoy breakfasts and lunches (partially covered by the company).

Join us in shaping the future of CRM marketing! 🚀

Interested in building your career at Medier? Get future opportunities sent straight to your email.