Creator Success Manager: Growth & Monetization

Passion.io; Remote; PLN 210,000 - 296,000; Full time

Job summary

A leading app-building platform in Poland is seeking a skilled Customer Success Manager to empower and support creators in their business journey. In this role, you will own a portfolio of creators, focusing on onboarding and retention strategies while guiding them through backend processes. Ideal candidates have a mix of empathy and commercial acumen, with experience in SaaS and familiar with lifecycle tools. Enjoy benefits like remote work, team retreats, and ample vacation days.

Benefits

Remote work flexibility

Team retreats

Tech & Co-Working Budget

Paid Parental Leave

Qualifications

• 3+ years in a high-touch CSM or Creator Success role (SaaS preferred).
• Experience in a startup or fast-scaling environment.
• Clear understanding of onboarding psychology and customer lifecycle.

Responsibilities

• Own portfolio of high-potential creators - be their go-to partner.
• Help troubleshoot and guide creators through backend flows.
• Design onboarding flows that convert early excitement into revenue.

Skills

Onboarding

Retention

Business-focused decision-making

Project management

Customer engagement segmentation

Tools

Hubspot

Intercom

ChurnZero

Job description

A leading app-building platform in Poland is seeking a skilled Customer Success Manager to empower and support creators in their business journey. In this role, you will own a portfolio of creators, focusing on onboarding and retention strategies while guiding them through backend processes. Ideal candidates have a mix of empathy and commercial acumen, with experience in SaaS and familiar with lifecycle tools. Enjoy benefits like remote work, team retreats, and ample vacation days.