Coordinator, Partner Support

Promethean Ltd.; Wrocław; On-site; PLN 66,000 - 100,000; Full time

Job summary

A technology company in Wrocław is seeking a Coordinator for Partner Support. You will ensure global service partners deliver outstanding support for products. The role involves improving processes, addressing technical issues, and working with internal teams. Candidates should have relevant experience with hardware products and troubleshooting skills. This position offers a competitive salary and benefits including private medical insurance and paid leave.

Benefits

Private Medical Insurance with Dental/Vision Coverage

Birthday day off

Multicultural day off

Two Volunteering Days

Well-Being Programs

Qualifications

• 2+ years of experience in service, repair, or technical support.
• Practical understanding of electronics and hardware troubleshooting.
• Experience with onsite or workshop repairs is a strong advantage.

Responsibilities

• Support and improve global product repair processes.
• Be the go-to person for product and service questions.
• Collaborate with Product Service & Support teams.
• Assist partners with escalated service issues.
• Monitor partner performance and recommend improvements.

Skills

Experience with hardware products

Electronics and hardware troubleshooting

Microsoft Office

Salesforce/BI tools

Organized and improvement-driven mindset

Education

Engineering background (Electrical/Electronic Engineering/Computer Networking/IT)

Job description

We’re growing our Partner Support team and looking for a Coordinator, Partner Support who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.

In this role, you’ll become a trusted expert on our hardware, work closely with internal teams and external partners, and support escalated technical cases. You’ll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.

Working time: the second shift (from 3 PM to 11 PM)

Start date: January 2026

Base salary: PLN 66,500 - 99,700 + annual bonus

Job Duties and Responsibilities:

• Support and improve global product repair processes
• Be the go-to person for product and service questions
• Collaborate with Product Service & Support teams
• Assist partners with escalated service issues (in-field & workshop)
• Monitor partner performance and recommend improvements

Job Skills and Qualifications:

• 2+ years of experience working with hardware products - in service, repair, or technical support
• Practical understanding of electronics and hardware troubleshooting
• Experience with onsite or workshop repairs is a strong advantage
• Engineering background (especially Electrical/Electronic Engineering/Computer Networking / IT)is aplus, but not required
• Comfortable with Microsoft Office; Salesforce/BI tools are a plus
• Proactive, organized, and improvement-driven mindset

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include :

· Private Medical Insurance with Dental/Vision Coverage

In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:

· Birthday day off

· Multicultural day off

· Two Volunteering Days

· Well-Being Programs (For example, company-wide health challenges)