Conversational AI SCE, Google Cloud

Google; Wrocław; On-site; PLN 268,000 - 274,000; Full time

Benefits offered by this job

Equity

Bonus target 15%

Benefits

Job summary

Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. As a Conversational AI Strategic Cloud Engineer (SCE), you will work directly with our most strategic enterprise customers on critical conversational AI initiatives to transform their modern contact centers.

You will blend deep technical expertise with client-facing communication, architect, build, and deploy conversational interfaces and

Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience building machine learning solutions and working with technical customers.
• Experience designing cloud enterprise solutions and supporting customer projects to completion.
• Experience in chat/voice bot development, ML, NLP, or linguistics.
• Proficiency in Python, Java, Go, or Node.js/TypeScript with serverless, webhooks, and REST/gRPC API integrations.

Responsibilities

• Serve as trusted technical advisor to customers and solve complex machine learning challenges.
• Coach customers on practical challenges in ML systems, feature extraction and feature definition, data validation, monitoring, and management of features and models.
• Work with Customers, Partners, and Google Product teams to deliver tailored solutions into production.
• Create and deliver best practice recommendations, tutorials, blog articles, and sample code.
• Travel up to 30% for in-region meetings, technical reviews, and onsite delivery activities.

Skills

Machine learning

NLP

Linguistics

Python

Java

Go

TypeScript

Serverless

REST/gRPC APIs

Education

Bachelor's degree in Computer Science

Tools

TensorFlow

PyTorch

XGBoost

REST/gRPC

Google Cloud

Job description

In most instances, this position requires in-person interviews as part of the hiring process.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Warsaw, Poland; Wrocław, Poland.

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 3 years of experience building machine learning solutions and working with technical customers.
• Experience designing cloud enterprise solutions and supporting customer projects to completion.
• Experience in one or more discipline areas: chat/voice bot development, machine learning (ML), natural language processing (NLP), or linguistics.
• Experience in one or more general-purpose programming languages such as Python, Java, Go, or Node.js/TypeScript, with experience building serverless functions, webhooks, and REST/gRPC API integrations.

Preferred qualifications:

• Google Cloud Professional Machine Learning Engineer (PMLE) certification or Professional Cloud Architect certification.
• Experience working with recommendation engines, data pipelines, or distributed machine learning.
• Experience with deep learning frameworks (e.g. TensorFlow, pyTorch, XGBoost).
• A solid understanding of the auxiliary practical concerns in production machine learning systems.

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Conversational AI Strategic Cloud Engineer (SCE), you will work directly with our most strategic enterprise customers on critical conversational AI initiatives to transform their modern contact centers. You will blend deep technical expertise with client-facing communication, architect, build, and deploy conversational interfaces and virtual agents using Google’s core conversational AI platforms, including the Gemini Enterprise for Customer Experience (GECX) suite.

You will serve as the technical engagement lead throughout the project life-cycle, owning requirements gathering, solution architecture, stakeholder management, and risk mitigation. You will act as a trusted advisor to client executives and technical stakeholders, and navigate ambiguity to deliver customer success in production. Furthermore, you will maintain a tight feedback loop with Google’s internal Cloud AI Engineering and Product teams, using your field experience to advocate for new features, overcome adoption blockers, and package lessons learned into published industry assets.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland: zł268000 - zł274000 (PLN) + 15% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Serve as a trusted technical advisor to customers and solve complex machine learning challenges.
• Coach customers on the practical challenges in machine learning systems, feature extraction and feature definition, data validation, monitoring, and management of features and models.
• Work with Customers, Partners, and Google Product teams to deliver tailored solutions into production.
• Create and deliver best practice recommendations, tutorials, blog articles, and sample code.
• Travel up to 30% for in-region for meetings, technical reviews, and onsite delivery activities.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .