Controlling Manager

METRO Global Solution Center PL; Szczecin; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Christmas allowance

Higher salary for additional language

Sports card

Team events

Job summary

METRO Global Solution Center PL in Szczecin is seeking an experienced Controlling Manager to lead end-to-end Controlling within the GBS organization. The role partners with leadership, owning budgeting, forecasting, KPIs, and reporting frameworks to drive performance and transformation.

You will manage a small team of controlling experts, design and enhance management reporting, and ensure data-driven decision support across functions while enabling change and cost optimization.

Qualifications

• University degree in Finance, Accounting, Economics, Controlling or related discipline.
• Minimum 6 years in Controlling/FP&A/management reporting in international settings.
• Experience in SSC/GBS/BPO environments and strong cost control skills.
• Proven budgeting, forecasting, variance analysis and financial modelling experience.
• Ability to develop KPIs, dashboards and management reporting.
• Experience in business case development and financial analysis for decisions.
• Strong Excel and data analysis skills; Power BI experience required.
• Fluent English, written and spoken.

Responsibilities

• Own annual budgeting, forecasting and multi-year planning for the GBS organization.
• Analyze performance and cost drivers; recommend optimization actions.
• Prepare financial models and business cases for transformations.
• Design and improve the reporting framework with KPIs and dashboards.
• Ensure transparent performance information across functions.
• Provide commentary and recommendations on gaps, risks and improvements.
• Partner with leaders to plan workforce capacity and charging; monitor FTE utilization.
• Support migrations and transformation resource planning.
• Collaborate with Finance Transformation to define KPIs and progress dashboards.
• Act as trusted financial partner to the GBS Director and leaders.
• Present scenarios to leadership and follow up on actions.
• Drive standardization, automation and self-service reporting; lead a small team.

Skills

Fluent English

Excel

Power BI

SAP FI/CO

SAP S/4HANA

Data analysis

Presentation skills

Communication with stakeholders

Education

Bachelor's or Master's in Finance/Accounting/Economics/Controlling

ACCA/CIMA or equivalent qualification an advantage

Tools

Power BI

Excel

ERP systems (SAP S/4HANA)

Job description

We are looking for an experienced Controlling Manager to lead end-to-end Controlling within our GBS organization. The role acts as a financial business partner to the leadership team, providing insights and recommendations based on financial and operational data. You take ownership for budgeting and forecasting, performance monitoring and analysis, reporting KPI and reporting framework.

The role also includes leading a small team of controlling experts.

Key Responsibilities

Financial Controlling and Planning:

• Own and coordinate annual budgeting, forecasting and multi-year planning for the GBS organization
• Analyze performance (incl. FTE's, financial targets and key cost drivers) and recommend actions to optimize costs, allocate resources, prioritize investments and enable organizational change
• Prepare financial models and business cases for transformation and investment initiatives

Management Reporting and Performance Management:

• Design, prepare and continuously improve the reporting framework (management reporting, dashboards, financial and operational KPIs) in line with business and corporate requirements
• Ensure transparent and consistent performance information across functions, covering costs, productivity, FTE utilization, SLA delivery, service quality, process efficiency and automation
• Provide management commentary, root-cause analysis and recommendations on performance gaps, risks and improvement opportunities

Workforce and Capacity Planning:

• Partner with operational leaders to translate service volumes, scope of work and process changes into workforce capacity plans and charging; monitor FTE utilization and personnel cost development to support identification of optimization measures
• Support resource planning for migrations, process changes and transformation initiatives

Finance Process Transformation:

• Partner with Finance Transformation to translate initiatives into measurable targets and deliverables, develop KPIs and dashboards for progress monitoring, co-create Process KPI framework

Business Partnering and Governance:

• Act as a trusted financial partner to the GBS Director, process leaders and support functions, providing insights and recommendations to support decision-making
• Present results and scenarios to leadership, challenge assumptions where appropriate, and ensure follow-up on agreed actions through performance reviews and governance forums
• Collaborate with Operations, Finance Transformation, HR, Accounting and Corporate functions to strengthen organizational performance and create effective feedback loops

Continuous Improvement and Team Leadership:

• Drive standardization, automation and simplification of controlling and reporting processes, including BI and self-service reporting solutions
• Lead, organize and develop a small team of controlling specialists and reporting experts, setting priorities and ensuring high-quality and timely delivery
• Foster a culture of ownership, data quality, collaboration and continuous improvement.

Qualification and Experience

• University degree in Finance, Accounting, Economics, Controlling or a related discipline; ACCA, CIMA or equivalent qualification is an advantage
• Minimum 6 years of relevant professional experience in Controlling, FP&A, management reporting or finance, preferably in an international organization
• Practical experience in an SSC, GBS or BPO environment, with a good understanding of service operations and accounting processes such as R2R/GL, P2P/AP, O2C/AR and Master Data
• Strong experience in budgeting, forecasting, cost controlling, variance analysis, financial modelling and management reporting
• Experience in performance management using financial and operational KPIs, including costs, productivity, SLAs, service volumes, FTEs and workforce/capacity utilization
• Experience in supporting business decisions through financial analysis, management insights and business cases, with the ability to identify performance gaps, risks and improvement opportunities
• Exposure to quality assurance, internal controls, audit, root-cause analysis or process governance is an advantage
• Advanced Microsoft Excel and strong data analysis skills; practical experience with Power BI or a comparable BI/reporting tool
• Working knowledge of SAP FI/CO, SAP S/4HANA or a comparable ERP system
• At least 2 years of experience in people management, team coordination or leading expert work
• Experience in driving process improvements, standardization, automation or organizational change
• Ability to present complex financial and operational information clearly to management and work effectively with senior stakeholders across functions
• Fluent English, both written and spoken.

We provide

• Stable employment in an international corporation that is constantly growing
• The chance to expand your knowledge and gain experience in various areas
• Co-financed private medical care and group insurance, also available for family members
• Cash benefits as part of the Social Benefits Fund, e.g., a Christmas allowance
• Higher salary if you know an additional language
• Co-financed sports card
• Team and company integration events after hours