Contract Support Coordinator

CBRE Group, Inc.; Województwo mazowieckie; Remote; PLN 70,000 - 100,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS), part of CBRE Group, is hiring a Contract Support Coordinator for a Poland-based, fully remote role. You will provide user support and technical assistance for accounting software used by Client Accounting and Real Estate Management teams, addressing issues and maintaining service levels.

You will handle monthly MBRs, cost accruals, billing and invoicing across EMEA, journal entries, supplier onboarding and vendor management.

Qualifications

• Understanding financial processes and principles.
• Experience in financial administration and support.
• Knowledge of Procurement and Facilities Management, with an understanding of finance-related processes.
• Experience in preparing documentation, Monthly Business Reviews (MBRs), billing reports, and processing invoices.
• Experience with supplier onboarding.
• Advanced knowledge of English and French is a must.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and analytical skills.
• Good knowledge of computer software; Microsoft Excel. *This is a fully remote role - Poland based

Responsibilities

• Respond to requests for assistance with a variety of accounting software packages used by Client Accounting services.
• Monthly Business Review (MBR) preparation.
• Cost accrual preparation and follow-up.
• Billing preparation and invoicing for multiple EMEA countries.
• Journal preparation and supporting documentation.
• Invoice and purchase orders management, validation, and reconciliation.
• Document issues, resolution or other actions, using incident management system.
• Resolve requests for basic software support.
• Escalate requests requiring greater level of expertise.
• Perform security and data reviews to ensure compliance with established policies and procedures.
• Support client and internal projects as directed by manager.
• Provide input into process improvement efforts based on client incidents.
• Supplier onboarding support.
• Maintaining relationships with client, stakeholders and suppliers.

Skills

Financial processes

Financial administration

Procurement & FM

Billing & MBRs

Vendor onboarding

English and French

Communication skills

Organizational skills

Attention to detail

Excel

Tools

Microsoft Excel

Incident management system

Job description

CBRE Global Workplace Solutions (GWS) is part of CBRE Group, which employs over 140,000 people worldwide. We provide fully integrated real estate, facilities management, and technology solutions for owners, occupiers, and investors across the globe.

As a global provider of integrated FM services and corporate real estate services, GWS operates in 48 countries, creating stable and safe working environments for our clients and their teams. We focus on comprehensive facility maintenance and efficient infrastructure management, supporting organizations in their daily operations. Thanks to the expertise of our specialists and modern tools, we ensure efficient, predictable, and responsible property management throughout the entire lifecycle of real estate assets.

About the Role:

Contract Support Coordinator provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.

What You’ll Do:

• Respond to requests for assistance with a variety of accounting software packages used by Client Accounting services.
• Monthly Business Review (MBR) preparation.
• Cost accrual preparation and follow-up.
• Billing preparation and invoicing for multiple EMEA countries.
• Journal preparation and supporting documentation.
• Invoice and purchase orders management, validation, and reconciliation.
• Document issues, resolution or other actions, using incident management system.
• Resolve requests for basic software support.
• Escalate requests requiring greater level of expertise.
• Perform security and data reviews to ensure compliance with established policies and procedures.
• Support client and internal projects as directed by manager.
• Provide input into process improvement efforts based on client incidents.
• Supplier onboarding support.
• Maintaining relationships with client, stakeholders and suppliers.

What You’ll Need:

• Understanding financial processes and principles.
• Experience in financial administration and support.
• Knowledge of Procurement and Facilities Management, with an understanding of finance-related processes.
• Experience in preparing documentation, Monthly Business Reviews (MBRs), billing reports, and processing invoices.
• Experience with supplier/vendor onboarding.
• Operational experience with the ability to build and maintain stakeholder relationships.
• Advanced knowledge of English and French is a must.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and analytical skills.
• Strong attention to detail and ability to manage competing priorities effectively.
• Good knowledge of computer software; Microsoft Excel. *This is a fully remote role - Poland based