Contact Center & Travel Expense Assistant

Metsä Group; Województwo pomorskie; Hybrid; PLN 30,000 - 120,000; Full time

Job summary

An international forest industry company located in Gdańsk is seeking a Contact Center & Travel Expense Assistant with Finnish language skills. The role involves delivering excellent service in financial operations and processing travel expenses. The ideal candidate will have a customer-oriented mindset and fluent communication skills in Finnish and English. Opportunities for professional development and a supportive team environment are emphasized. This position will offer a hybrid working model after the training period and flexible hours.

Benefits

Multisport card

Private health care

Life insurance (optional)

Flexible working hours

Structured onboarding and training

Qualifications

• Support daily operations related to payments for supplier invoices.
• Check and process employee travel and expense claims according to company policies.
• Previous experience in customer service or accounts payable is an advantage.

Responsibilities

• Deliver high-quality service to internal customers and suppliers.
• Answer questions from employees and suppliers regarding payments.
• Identify improvement opportunities in processes.

Skills

Fluent Finnish

Fluent English

Customer-oriented mindset

Good communication skills

Attention to detail

Ability to organize work

Tools

MS Office

Job description

Contact Center & Travel Expense Assistant with Finnish page is loaded## Contact Center & Travel Expense Assistant with Finnishlocations: Gdansktime type: Full timeposted on: Posted Yesterdayjob requisition id: R0005817**Group Services**Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group’s **Group Services** employ some 1,000 professionals in finance, IT, sourcing and logistics, HR, technology, business process development, communications, law, and many other fields. Their task is to support Metsä Group and its Business Areas in implementing their strategy. Our specialists’ independent work is supported by a strongly networked workplace community.We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: .**This recruitment is carried out anonymously.**Metsä Group Financial Shared Service Center (SSC) in Gdańsk is looking for a **Contact Center & Travel Expense Assistant with Finnish** to join our **dynamic and supportive team**.You will work in an international, energetic, and diverse environment where learning, collaboration, and continuous improvement are part of everyday work. If you enjoy helping others, taking ownership, and developing your skills – we’d love to hear from you!As a Contact Center & Travel Expense Assistant, you will deliver high-quality service to our internal customers and suppliers, ensuring accurate and timely handling of financial and travel expense matters.**Your key responsibilities will include:*** Support daily operations related to payments for supplier invoices* Answer questions from employees and suppliers (e.g. payment status, clarifications)* Check and process employee travel and expense claims according to company policies* Cooperate with colleagues from the Accounts Payable team and other departments* Identify improvement opportunities and take part in making our processes better* Fluent **Finnish** and **English** (spoken and written)* German language skills are an asset* A positive attitude and willingness to learn new things* Customer-oriented mindset and good communication skills* Attention to detail and ability to organize your work* Openness to teamwork and cooperation* Comfort working with data, multitasking, and problem-solving* A collaborative team player attitude* Previous experience in customer service or accounts payable is an advantage* Knowledge of MS Office**Career in the new era at Metsä Group**The best sparring for business – deepen your expertise as a specialist. At Metsä Group, you’ll work with professionals from many fields. Our atmosphere is open, and it’s easy for newcomers to fit in. We want to renew the business by striving for positive impacts on the environment and society. This means significant development opportunities and agile projects, competence development, and understanding the business. Our big company offers a wide range of career opportunities and many interesting challenges.Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.Enter a new era in your career, welcome to Metsä Group!**We will offer you:*** Work in an international company that cares about people and the planet * A varied scope of tasks – you will never get bored* A supportive and friendly team that is always ready to help* A great leader who will support you at every step of your development* Engaging company and team events to keep things fun and connected* Structured onboarding and training to support your learning and long-term development* Access to Multisport card, private health care, and life insurance (optional)* Hybrid working model (after the training period – up to 2 days per week working from home)* Flexible working hours, Monday to Friday (start time between 7:00 and 9:00)* An attractive office location with excellent transport links – just 4 minutes from SKM, tram, and bus stops**Anonymous recruitment - this is how it works:**This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of studies, name of educational institution and contact details are hidden until the interview stage. Attachments (such as CVs) are also hidden.Recruiters have access to the contact details of those invited for interview once the applicant has been selected for interview.Our system will guide you through the application process. The questions on the application form will help you present your skills and experience anonymously. Answer all questions carefully. If you’re invited for interview, your CV will be displayed to the recruiters to support the interview.Read more and watch the video on anonymous recruitment at .Click on the link below to apply. Note that attachments won’t be visible in anonymous recruitment until the interview stage, so it’s important to fill in the application form carefully. Please send your application as soon as possible, as we’ll already start processing applications during the application period. Please include your curriculum vitae and salary request. You’ll receive a confirmation message the next morning after your application has been received.**The application will be open until 06.02.2026. We wish you the best of luck!**### Anonymous recruitment - stand out with your competenciesAnonymous recruitment is Metsä Group's main recruitment method. Whether the application is anonymous is indicated in the job advertisement.