Consultant - Software Implementation

シンクロン・ジャパン; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Syncron Warsaw is seeking an ambitious Application/Technical Consultant to join our fast-growing Customer Excellence / Expert Services team. You will advise customers on transforming their service and after-sales business into a competitive differentiator.

You will design end-to-end business processes, configure solutions, test parameters, and enable user adoption through UAT support and Super User Training, collaborating with Product Management to improve Syncron's offerings.

Qualifications

• Has ability to understand and write basic SQL queries.
• Experience with enterprise software implementations (1–2 years).
• Able to take accountability for customer needs and deliver results.
• Fluent English to business-level proficiency.

Responsibilities

• Design and document end-to-end business processes based on best practices and standard software solutions.
• Configure, test, and fine-tune business parameters to optimize fit.
• Set up solutions to enable customer value in collaboration with the Solution Architect.
• Support end users in UAT testing and provide Super User Training.
• Collaborate with Product Management to improve Syncron solutions.

Skills

SQL

Fluent English

Enterprise software implementations

Job description

Customer Excellence

• Warsaw
• Hybrid

Consultant - Software Implementation

Syncron Is a Leading SaaS Company With Over 20 Years Of Experience, Specializing In Aftermarket Solutions. Our Service Lifecycle Management Platform Offers Domain-fit Solutions For

• Supply Chain optimization,
• Pricing strategy,
• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

Winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About The Role

We are looking for an ambitious Application/Technical Consultant to join our fast-growing Customer Excellence / Expert Services team. As a Consultant you will advise our customers on their agenda to transform their service and after-sales business into a competitive differentiator.

What would you do?

• Designing and documenting end-to-end business processes based on Syncron's best practices and standard software solutions
• Setting up Syncron's solutions to enable customer value – in close collaboration with the Syncron Solution Architect
• Configure, test, and fine-tune business parameters to optimize solution fit
• Enabling users to adopt the Syncron solution successfully into their live business operations by supporting their end users in UAT testing and providing Super User Training
• Collaborating with Product Management department to improve Syncron solutions

Who you are? / What we expect:

• Worked a minimum of 1-2 years experience on enterprise software implementations
• Have an interest in leveraging Information Technology to achieve business objectives
• Can understand and write basic SQL queries
• Take accountability for your customer's needs and aim to deliver best results for your clients
• Ability to understand and document customer requirements
• Fluent English to a business level across written and spoken

The Icing On The Cake

• Experience building business solutions based on standard software
• Pricing software implementation experience
• Strong experience in the after-sales domain

Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

Department Customer Excellence Locations Warsaw Remote status Hybrid Employment type Full-time.

Respect. Flexibility. Growth.

Here, your voice is heard, and your potential has no limits.

At Syncron, we’re not just shaping the future of service lifecycle management - we’re also cultivating a dynamic and innovative community of thinkers, doers and visionaries passionate about making a difference.

The world is changing. Manufacturing companies are shifting from selling products to delivering services. And we are driving this transformation together with our Customers, by helping them reduce costs and manual processes. We are guiding them on their journey towards a fully connected service experience and making their brand stronger.

Our go

al: to make the complex simple.

Whistleblowing at Syncron

If you encounter any case of potential ethical or laws violations, you may submit a report to a dedicated Syncron Whistleblowing Platform here.

You may request Syncron Whistleblowing Procedure via the "ask a question" tab available here.