Computer Operator I - Poland

Brightstar Lottery; Warszawa; Hybrid; PLN 64,000 - 91,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Disability insurance

Employee referral program

Well-being programs

Volunteer opportunities

Job summary

Brightstar Lottery Poland is seeking a dedicated IT support professional to assist with system maintenance, diagnose incidents, and troubleshoot issues remotely. You will coordinate with support teams and developers to ensure swift resolution and continuous system availability.

The role requires English communication, basic Linux/Windows knowledge, and willingness to work 12-hour shifts in a 24/7 operation.

Qualifications

• Willingness to work 24/7 shifts, including 12-hour rotations.
• Proficient in English communication (verbal and written).
• Basic knowledge of Linux and Windows operating systems.

Responsibilities

• Assist with system maintenance and corrective solution deployment.
• Initial diagnosis of incidents and issues reported by system users.
• Verify information related to reported system failures.
• Troubleshoot issues remotely by phone and email, maintaining liaison with support teams and developers.

Skills

Shift work readiness

English communication

Education

Technical education or IT knowledge

Tools

Linux

Windows operating systems

Unix/OpenVMS

Monitoring tools

Job description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

• Assisting with system maintenance and the implementation of corrective solutions
• Initial diagnosis of incidents and issues reported by system users
• Verifying information related to reported system failures
• Troubleshooting issues remotely, by phone and via email
• Maintaining communication with support teams and software developers

Qualifications

• Availability and willingness to work shifts (24/7 coverage, 12-hour shifts)
• Communicative level of English
• Basic knowledge of Linux and Windows operating systems

Nice to have:

• Technical education and/or knowledge of information technology
• Basic knowledge of Unix or OpenVMS
• Familiarity with monitoring tools such as BMC Portal, SolarWinds Orion NPM, IBM Tivoli Enterprise Portal, IBM Systems Director, Zabbix, OSSEC, OP5, etc.

Success Profile

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is 64 000 zł – 91 000 zł. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Other Benefits Offered:

• Paid time off
• Health insurance, life insurance, and disability insurance
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Additional benefits available depending on the seniority of the role
• Participation in our Employee Referral Bonus Program, through which eligible employees may receive referral bonuses for successful candidate referrals. For information regarding eligibility and program guidelines, please visit our Employee Referral Bonus Program Policy .

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights.

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.