Computer Operator I - Poland

Brightstar Lottery; Warszawa; On-site; PLN 64,000 - 91,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Disability insurance

Volunteer opportunities

Well-being programs

Retirement benefits

Referral bonuses

Job summary

Brightstar Lottery in Warsaw, Poland, is seeking a Computer Operator I to support 24/7 operations, assist with system maintenance and corrective actions, and diagnose incidents reported by users.

You will verify information about system failures, troubleshoot remotely by phone and email, and maintain communication with software developers and support teams. The role requires basic Linux/Windows knowledge and an English-speaking communication level. Experience not required but helpful.

Qualifications

• Availability and willingness to work shifts (24/7 coverage, 12-hour shifts).
• Communicative level of English.
• Basic knowledge of Linux and Windows operating systems.
• Technical education and/or knowledge of information technology.

Responsibilities

• Assisting with system maintenance and the implementation of corrective solutions
• Initial diagnosis of incidents and issues reported by system users
• Verifying information related to reported system failures
• Troubleshooting issues remotely, by phone and via email
• Maintaining communication with support teams and software developers

Skills

English communication

Linux basics

Windows basics

Education

Technical education / IT knowledge

Tools

BMC Portal

SolarWinds Orion NPM

IBM Tivoli Enterprise Portal

IBM Systems Director

Zabbix

OSSEC

OP5

Job description

Computer Operator I - Poland

Location:

Warsaw, PL, 00-807

Requisition ID: 19660

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

• Assisting with system maintenance and the implementation of corrective solutions

• Initial diagnosis of incidents and issues reported by system users

• Verifying information related to reported system failures

• Troubleshooting issues remotely, by phone and via email

• Maintaining communication with support teams and software developers

Qualifications

• Availability and willingness to work shifts (24/7 coverage, 12-hour shifts)

• Communicative level of English

• Basic knowledge of Linux and Windows operating systems

Nice to have:

• Technical education and/or knowledge of information technology

• Basic knowledge of Unix or OpenVMS

• Familiarity with monitoring tools such as BMC Portal, SolarWinds Orion NPM, IBM Tivoli Enterprise Portal, IBM Systems Director, Zabbix, OSSEC, OP5, etc.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

This information reflects Brightstar Lottery's good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is 64 000 zł – 91 000 zł. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Other Benefits Offered:

• Paid time off

• Health insurance, life insurance, and disability insurance

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

• Variety of well-being programs

• Retirement benefits

• Additional benefits available depending on the seniority of the role

• Participation in our Employee Referral Bonus Program, through which eligible employees may receive referral bonuses for successful candidate referrals. For information regarding eligibility and program guidelines, please visit ourEmployee Referral Bonus Program Policy (https://loop.usercontent.microsoft/?preview=true) .

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights.

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates' salary history during the selection process.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.